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Mars Campers Brisbane
- Automotive
- New Haven, CT
About this business
Location details
23 Sherwood Rd, New Haven, CT, 4106, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:00 p.m. | |
| Tue | 7:30 a.m. to 4:00 p.m. | |
| Wed | 7:30 a.m. to 4:00 p.m. | |
| Thu | 7:30 a.m. to 4:00 p.m. | |
| Fri | 7:30 a.m. to 4:00 p.m. | |
| Sat | 7:30 a.m. to 1:00 p.m. | |
| Sun | Closed |
We were on our first trip from Newcastle to Yeppoon and had experienced several issues with the van . Called the Brisbane office and spoke to Jessica requesting assistance with these issues. Jessica went out of her way to arrange assistance from production manager Ashley. On arrival we were met by Ashley and two of his staff who were so willingly to help with the immediate issues and on the road service advice . This service was greatly appreciated and we were able to continue on our trip with hugs and well wishes . What a t... read more
Extremerly upset with purchasing a caravan through Mars. After sale service is appalling. Don't stock common spare parts and takes weeks to arrive if order through them. Give the wrong advice when asked about certain parts and you end up buying the wrong size due to their lack of knowledge. Alot of stuff in and on the van is just cheap Chinese cr*p and has needed to be replaced or upgraded after failing a few months later. Unhelpful when asked where to buy things you need asap. Would not recommend
We bought our van {13 Lowdown } 1 year ago. And it is the best caravan we have ever owned {7 altogether}. The staff at Brisbane went out of their way to get it ready, and to help us in every way they could. We finally have a van that is exactly what we wanted, and we love it. It is easy to tow, easy to setup and pack away.
Mars Brisbane customer service is exceptional. Dallas the general manager went above and beyond for us and I cannot recommend him enough. We purchased the Mars Elite HR and we cannot be happier. You can customise the caravan to exactly what you want which is more than any other caravan brand offers. If your wanting a good quality caravan and exceptional customer service definitely get in touch with Dallas at Mars Brisbane, I cannot recommend him and Mars caravans enough. We are very happy with our purchase. Thanks Dallas and... read more
Mixed feelings on this brand. I am happy enough with my camper and the service from the Brisbane branch. It is unfortunate the manner in which Mars deals with any mention of its products on social media. Any post asking for help on their Facebook group highlighting an issue or problem is deleted. Any repeated posting by owners results in them being banned from the only group of people that can actually help them trouble shoot their issues. It's a disgrace and I will not be a repeat purchaser purely based on this which is a s... read more
Frequently asked questions about Mars Campers Brisbane
How is Mars Campers Brisbane rated?
Mars Campers Brisbane has a 4.3 star rating with 64 reviews.
When is Mars Campers Brisbane open?
Mars Campers Brisbane is open now. It will close at 4:00 p.m.
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