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Malouf
- Business Services
- Logan, UT
About this business
Sam and Kacie Malouf transformed a two-person operation into a company with over 11,000 product choices. In their journey, Sam and Kacie found a common thread tying consumers together—the desire for comfort, identity, and value. We’ve explored the globe, hunting for artisanal bedding honed through generations of practice in Italy, France, and Egypt. We’ve refined modern products, infusing unique foams with natural materials and improving the features and usability of adjustable bed bases. And, we’ve i... read more
Location details
1525 W 2960 S, Logan, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If you're a business owner considering Lucid mattresses for your property, run the other way. We purchased 90 Lucid mattresses for our hotel based on the company’s marketing claims of comfort, durability, and value. In reality, they’ve proven to be an unmitigated disaster — and worse, the company refuses to stand behind its product. Within a few years, a significant portion of the mattresses began to fail. We’re not talking about minor issues — we’re talking about large-scale, premature degradation that has forced us to acce... read more
I purchased a Lucid memory foam mattress in 2022. Within about 18 months, it developed a noticeable sag in the center. My wife and I found ourselves constantly rolling toward the middle, making it difficult to get a good night’s sleep. The mattress surface also became lumpy and uneven. When I submitted a warranty claim, Lucid denied it because the indentations weren’t visibly more than 1.5 inches. Even though the support was clearly compromised, they dismissed it as “normal wear and tear.” What’s most frustrating is that Luc... read more
This is the worst run company I’ve ever dealt with as far as distribution and pick up. Zero customer service and if you don’t come when they ask you to then “there’s nothing they can do to help” no product in the world is worth the hassle of dealing with their customer service! DO NOT BUY FROM THEM!
We purchased two identical full size beds from Malouf during an online sale they had. Upon assembling the beds we discovered one of the beds was missing a support bar rendering the bed useless without it. I sent Malouf an email on 10/15/2024 requesting a replacement part. Tomorrow will be 3 weeks without any kind of response from Malouf. I have followed up numerous times via email and Facebook and still no response. My next step will be filing a complaint with the BBB if this doesn’t generate a response.
We purchased a lot of stuff from malouf during their VIP sale a couple months back, including a sectional. I have proceeded to wait nearly 3 months for any word on the sectional. During that time we have passed on many good deals on other sectionals, including a different sectional within the same malouf sale. I finallly decided that it was taking far longer than it should to receive any notice about the sectional, so I sent an email asking about it, and the only response I received is that they had run out of stock on that ... read more
Frequently asked questions about Malouf
How is Malouf rated?
Malouf has a 4 star rating with 140 reviews.
When is Malouf open?
Malouf is closed now. It will open tomorrow at 9:00 a.m.
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