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Malouf
- Business Services
- Logan, UT
About this business
Location details
1525 W 2960 S, Logan, UT, 84321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wonderful
If you're a business owner considering Lucid mattresses for your property, run the other way. We purchased 90 Lucid mattresses for our hotel based on the company’s marketing claims of comfort, durability, and value. In reality, they’ve proven to be an unmitigated disaster — and worse, the company refuses to stand behind its product. Within a few years, a significant portion of the mattresses began to fail. We’re not talking about minor issues — we’re talking about large-scale, premature degradation that has forced us to acce... read more
I purchased a Lucid memory foam mattress in 2022. Within about 18 months, it developed a noticeable sag in the center. My wife and I found ourselves constantly rolling toward the middle, making it difficult to get a good night’s sleep. The mattress surface also became lumpy and uneven. When I submitted a warranty claim, Lucid denied it because the indentations weren’t visibly more than 1.5 inches. Even though the support was clearly compromised, they dismissed it as “normal wear and tear.” What’s most frustrating is that Luc... read more
This is the worst run company I’ve ever dealt with as far as distribution and pick up. Zero customer service and if you don’t come when they ask you to then “there’s nothing they can do to help” no product in the world is worth the hassle of dealing with their customer service! DO NOT BUY FROM THEM!
We purchased two identical full size beds from Malouf during an online sale they had. Upon assembling the beds we discovered one of the beds was missing a support bar rendering the bed useless without it. I sent Malouf an email on 10/15/2024 requesting a replacement part. Tomorrow will be 3 weeks without any kind of response from Malouf. I have followed up numerous times via email and Facebook and still no response. My next step will be filing a complaint with the BBB if this doesn’t generate a response.
Frequently asked questions about Malouf
How is Malouf rated?
Malouf has a 4 star rating with 141 reviews.
When is Malouf open?
Malouf is closed now. It will open on Monday at 9:00 a.m.
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