MainStay Suites Grand Island

Julia Newton 

on Google

4 weeks ago

Stayed here this past weekend. Didn't get checked into the hotel till about 4pm. Got up to our room and it was still a mess from the person before us!! Trash all over the room, bedding laying on the couch, and the bathroom was an absolute disaster. The tub had hair on the bottom of the tub, towels laying everywhere, and the sink was a mess as well. As well for being a non smoking hotel. The room smelled like cigarette smoke. Was not pleased about the experience. Took them almost 45 mins to get someone to come clean the room ... read more

That Hypnotist 

on Google

2 months ago

Very good property and staff. 

Kristi Wirtz 

on Google

2 months ago

I reserved a room in April for a July visit. When we got there they didn't have that room and gave us a smaller bed. They also lied to us about why. They said the housekeeping staff didn't show up so the manager had to clean our room. If that was really the case why didn't she clean the room we reserved? Also, there was no apology and a not great attitude. 

Steven Forrest 

on Google

4 months ago

Let's start with when we arrived. There is no pull through at the front door to unload/load baggage and all parking near the entrance was reserved for their elite members leaving us to park in the back lot and walk/carry our things around the building. One of my friends I traveled with had a broken A/C unit in their room. It reached 85-90 the entire time we were there. When brought to the staff's attention they responded with "Would you like a fan?" This was their only solution stating all other double rooms were booked. Fin... read more