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Maine Auto Service

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3.9
88 reviews
|Auto Repair|Portland, ME 04101

570 Forest Ave, Portland, ME 04101

(207) 221-8999

https://maineautoservice.com/

Open now:9:00 am - 6:00 pm

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About

Your Road to Maine Value At Maine Auto Service, your total car care provider, we believe auto service should be easy and hassle-free. Since 1988, we have built trusted customer relationships based on high-quality, professional service and every day value-pricing.

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3.9
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David S. review for Maine Auto Service
David S. on BirdEye

2 years ago

12/01/2019, 08:42 AM
I brought my vehicle in to get an inspection sticker and my snow tires installed. I had the work done on a Wednesday and the next Monday my rim/tire came off. I was driving 40mph and hit a bump and suddenly realized I had a major problem. I called Maine Auto Service from the side of the road and Joe, the manager, immediately asked me if I had brought it back at 25 miles to retighten the lugs. I asked Joe if they would take responsibility at 24 miles, or 26 miles or would I need to bring it in at exactly 25? He had no response. I told him I think that is a poor excuse for them failing to do their job property. He told me that they do not have a tow service so if I could get the vehicle in they would take a look. When I brought the vehicle in they were rude and dismissive. The manager kept mumbling about 25 miles but I really couldn’t understand what he was saying. I am 37 years old and have never brought a car back to get my lugs retightened. The next day they called me and told me it would cost $300 to fix my car and it would take 3-4 days. I told them I completely disagree but had no option but to pay since I need my car. I had brought my car to Maine Auto Service for the past few years and was always satisfied. It seems they are a bit too busy now for both quality work and customer service. I will never go back.
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