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Macquarie Leasing
- Finance
- Sydney, NSW
About this business
Location details
9/1 Shelley St, Sydney, NSW, 2000, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wish I could give a 0 rating. Paid our monthly payment by BPAY 10 days before the due date, they wiped our account trying to take payment on the due date when we had already paid. Left us with an overdrawn account and nothing to feed our family. Hardest company to get in contact with. We don’t have hours to sit on hold, let’s email instead. Emails never replied to.. the one time we actually got hold of them on the phone (simply to ask for a statement) they didn’t even have our cars details on file. Then the statement would... read more
Do not use Macquarie Bank for a Car Loan! Absolutely terrible product. To get a payout figure you have to wait 3 - 5 business days. Or you can call the contact numbers, wait on hold for 42 minutes and then get told they will raise a request for you to get the payout in 3 - 5 business days. Bad luck if you decide to trade your car in an need a payout figure faster than this. What a joke of a service offering. If you don't want to provide the service then don't offer the product.
I had an extremely frustrating experience with Macquarie Leasing. The customer service was unprofessional, and the staff are incredibly rude when I tried to resolve an issue. Not only was I met with swearing over the phone, but getting in touch with anyone was nearly impossible. I had to call multiple times just to get a response, and the whole process was filled with frustration. I would not recommend this company to anyone based on my experience.
Horrific experience. Customer Service is absent here completely . Avoid this business at all costs. You will regret it otherwise - guaranteed.
Frequently asked questions about Macquarie Leasing
How is Macquarie Leasing rated?
Macquarie Leasing has a 2.4 star rating with 63 reviews.
When is Macquarie Leasing open?
Macquarie Leasing is closed now. It will open tomorrow at 9:00 a.m.
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