MacPherson Plumbing & Heating (Arnprior) Ltd

FH 

on Google

4 months ago

WASTE OF MONEY. I would NOT recommend this company at all. I was charged for an incorrect diagnosis. They told me I’d need to cut open my basement ceiling to fix a clogged kitchen sink, claiming it was a major job. Thankfully, I didn’t go through with it. I called another company, and they resolved the issue in under an hour—no ceiling cutting required. Save yourself the time, money, and frustration. 

Fraser Smith 

on Google

4 months ago

If I could give less stars I would. I'm writing this after watching my partner go through the WORST customer service experience ever. where to begin.,... Plumber says buy this new shower enclosure it will fit. So we buy it. It doesn't fit and now plumber says no glass door only curtain. Did not close door or use any dust curtains when jack hammering through concrete. Dust everywhere. Even the junior plumber / apprentice had to come back and fix the "plumbers" mistakes and apologized for him. Calls were placed to the company ... read more

Fraser Smith 

on Google

4 months ago

If I could give less stars I would. I'm writing this after watching my partner go through the WORST customer service experience ever. where to begin.,... Plumber says buy this new shower enclosure it will fit. So we buy it. It doesn't fit and now plumber says no glass door only curtain. Did not close door or use any dust curtains when jack hammering through concrete. Dust everywhere. Even the junior plumber / apprentice had to come back and fix the "plumbers" mistakes and apologized for him. Calls were placed to the company ... read more

Carrie 

on Google

7 months ago

Disappointed and would not recommend as expensive. They are friendly and did get the job done but they were not clear upfront about the cost. Ended up paying an extra $55 an hour over the $135 per hour for an helper without agreeing to this. I may have misunderstood but I would not have hired if I had known. Also, they didn’t have some basic parts which wasted a lot of time. At this rate, make sure you know what parts are needed before and buy them yourself if possible to save.