Mach 1 Car Audio & Security

Nancy L. 

on Citysearch

13 years ago

Never again – I will never go to Mach 1 again. After installing a remote starter may door locks did not work, nor does my key fit into the locks anymore. They told me when I picked my car up that it took them over 2 hours to find some wire in my door and the panels were loose from where they tried to find this wire. They claimed my locks weren't working when I brought my car in and that the panels were already loose. They also insinuated that I was lying because so many people did this before. Terrible customer service! Just... read more

the cin 

on Citysearch

14 years ago

SUPER SERVICE /QUITE THE PLACE – I had the best customer service at this place. Justin and Ryan were so helpful and knowledgeable. My mini vans remote starter was acting up. First it would work then it wouldn't. I brought it in to these guys and after only a couple minutes looking at it they knew what the problem was. It wasn't installed right in the first place by BEST BUY!! Won't go there again. Ryan took the time to rewire it and to make sure it was in there right. The charge for this service was unbelieveably low and I w... read more

Keys 

on Citysearch

14 years ago

Never Again – Terrible customer service and they charge for every little thing when they should just include it in their install and it made me mad that they sold me the opposite of what I was looking for and it was probably because I'm a girl and they figured I didn't know what I wanted so they sold me what ever or they didn't know because he was to busy talking like he knew everything and not listening to what I wanted not to mention they don't respect your property at all and you would think for the money you spend you wo... read more

Ryan Y 

on Citysearch

15 years ago

New Management Mach 1 does read your posts and we do care about our reputation. We have been in business for over 24 years and for those of you that have left us with a bad taste in your mouth we strongly apologize. We have done some internal house keeping and the Mach 1 Golden Valley store is under new management. So for those of you that have had the bad experience with us but are willing to let us try again I as the new manager of that location look forward to serving you to the best of my ability. Please feel free to sto... read more

gfive 

on Citysearch

15 years ago

not a smart choice – had my car audio hooked up by them. they failed to hook up the sub properly to the amp causing the sub to blow. they refused to own up to their mistake. then they sold me another sub for twice the cost. bad buisness guys. 

twincities4life 

on Citysearch

15 years ago

Nice installation – Flawless install and helpful advice from installer. Time took longer than estimate by about twice as much. This crew is knowledgable at a reasonable price. Got the job done correctly unlike some places out there...cough best buy.. cough 

ponchola 

on Citysearch

16 years ago

Arrived with smoke-free car and left with a smoke-filled one – After service was performed on my vehicle, the car wreaked of smoke. Had to drive with the windows down in 15 degree weather to air it out. Very discourteous! 

andrews75 

on Citysearch

18 years ago

Product great, service not so – The installation looks flawless, but the service left me not so happy. Not very friendly or explanatory. I was charged a $5 shop fee on top of everything. Why not put that in the install price?