Luxury Baths & Kitchens

Belinda B. 

on Birdeye

2 years ago

What should have taken 1 - 2 weeks for a bath remodel took over 4 months. The initial "installer" was careless and had no concern for quality work. I discovered when they were almost finished that they did not get any permits for the work (plumbing, general contracting, electrical), and I made them stop working until the proper permits & inspections could be done. They kept having to come back over 4 months to complete the project to may satisfaction which is not above any normal standard: no cracks in the ceiling, even floo... read more

Andie 4. 

on Birdeye

3 years ago

HORRIBLE CUSTOMER SERVICE! Our "5-day bathroom installation" just wrapped up after 54 WEEKS (that's ONE YEAR + 2 WEEKS)! Incorrect materials were ordered and there were numerous delays due to absolute incompetence. A lot of time had to be taken off work to be home when they had to come out time and time again to REDO things that weren't done right the first time. The owner of the business didn't respond to detailed emails addressing the issues we were having nor did he respond to a phone message left for him asking for h... read more

J F. 

on Birdeye

9 years ago

My experience with Luxury Bath & Kitchen on a bath & shower replace was a not positive, I would not ever use them again. The installer needed to borrow my saw to cut the material, The job took four days not the two they promised. I call the owner "Michael " and to express my concerns with the progress of the job and he never responded. The installation is terrible, the panels do not even stick to the wall. Both the installer and the sales person "John" said that the install was the best that can be done. We are comple... read more