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Lux Garage Doors
- Home Services
- Commerce, CA
About this business
Location details
2746 Vail Ave, Commerce, CA, 90040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
One of the worst experiences I have had in a long time. The ordering process was more difficult than it needed to be in terms of measurements etc, but I understand, I’ m sure people mis-measure etc. After placing my order there was no mention of timeline but the doors took about 3 months to arrive. I had someone come out to help me install the doors and when we unpackaged them they were the wrong color (aluminum instead of black). I emailed both the contacts I had at lux multiple times to try to talk about the mistake before... read more
Ordered several doors from Lux of various sizes. Customer service (May) was instrumental in getting the correct sizing and doors. She went above and beyond to assist with ordering process and even after shipping to correct a small manufacturing defect in the assembly of one door. As a contractor I will be using Lux and May again for future door orders. Updated: After a component failure (that was no fault of the manufacturer) on one of the doors I ordered several years ago, Meital again delivered an exemplary customer servic... read more
I solicited a quote from Lux for a custom garage door. At the time, the sales agent did not reveal that Lux is not the manufacturer, and said the delivery would be 7 to 8 weeks. My contractor placed the order for me in Dec 2025. I have since learned that Lux handed my order to Amarr, a garage door manufacturer. As of April 2nd, the garage door has not been delivered, though Lux debited my contractor a month ago for the full cost, without notifying him. Lux has provided several excuses for the delay: internal communication br... read more
I solicited a quote from Lux for a custom garage door. At the time, the sales agent did not reveal that Lux is not the manufacturer, and said the delivery would be 7 to 8 weeks. My contractor placed the order for me in Dec 2025. I have since learned that Lux handed my order to Amarr, a garage door manufacturer. As of April 2nd, the garage door has not been delivered, though Lux debited my contractor a month ago for the full cost, without notifying him. Lux has provided several excuses for the delay: internal communication br... read more
The garage technician did a lousy job in changing the springs and cable change. Their technician, Adam, charged me $1,500 for the total labour and parts which are very expensive. The garage is not working properly as it should. In the last two weeks, we are opening and closing the garage door manually. We tried calling them several times, but the manager have not responded sincerely. The manager, Andre, did not follow up on my requests.
Frequently asked questions about Lux Garage Doors
How is Lux Garage Doors rated?
Lux Garage Doors has a 4.3 star rating with 52 reviews.
When is Lux Garage Doors open?
Lux Garage Doors is closed now. It will open on Monday at 8:00 a.m.
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