Lumens Light & Living

Kd Nygaard 

on Google

3 years ago

They advertise "Easy Returns". They are not! Getting returns is a nightmare. Use Amazon or LampsPlus instead. They are MUCH easier to deal with. 

Tanya Tsissar 

on Google

4 years ago

Very small showroom most of their products online only. Very expensive 

Ludwig Ciupka 

on Google

4 years ago

Horrible experience. Purchase 3x 500$ USD wall sconce lamps. Had them shipped to Canada. Arrived and were not as advertised on the website. Kindly wrote asking to exchange for another colour. Got refused because I was in Canada. Will never purchase at Lumens again. Will definitively be careful of buying from such company ever again. Read the fine prints. This company doesn't actually care about your satisfaction. 

josh levin 

on Google

4 years ago

Endless hold. Incorrect information. No return calls. Promises of follow up. Conflicting information. A huge waste of time and the company is losing countless dollars of man hours with calls that get unresolved. I am sorry that I ordered from this company. There is of course understanding about the complexities of working under these conditions with Covid, but the fact that all the information is wrong is a training issue that only frustrates everyone endlessly 

Amy Lutheran 

on Google

4 years ago

This is the absolute worst company to buy from online. I placed an order and cancelled it within 2 minutes. I was told the order hadn't been entered in the system yet I had to call back in an hour to cancel the hour. I called back exactly 60 minutes later and was told by someone there they had cancelled my order. Two days later I get an email notification from UPS that my order is arriving today. The order I called twice to cancel had shipped and was arriving at my house. I called Lumens the 3rd time saying I had literally c... read more