Luke Heating Cooling & Plumbing

Sara F 

on Google

a month ago

Drove 35 mi from Marion, granted. Made some suggestions about my AC. But could not fix the toilet. They looked at the toilet. They could not fix the RUNNING TOILET. The name of the company is Luke's Heating Cooling and Plumbing Inc. Note: PLUMBING. They charged me $367 for this. This is the first time I've ever gone to the trouble of leaving a review, anywhere. I wish I would have read them first. go figure 

David Smith 

on Google

9 months ago

Called for a plugged toilet, the guy showed up for 10 minutes, gave up and told me to call a professional. They then billed me $92. When I called to ask why, he told me he had to drive 12 miles to my house. I told him that's not how this works. You were hired for a job, you didn't have the skill to complete it, it is not my responsibility to compensate your incompetence. A year and a half ago this same company stole $800 from me by sending an unskilled guy who wasted two days to tell me my water heater was unfixable. Iron wh... read more

David Smith 

on Google

10 months ago

Called for a plugged toilet, the guy showed up for 10 minutes, gave up and told me to call a professional. They then billed me $100. 

Anonymous 

on Google

a year ago

I used to do business with Luke's and was very satisfied until the past year or so. I am now moving on to a different company due to them not knowing how to return phone calls or follow-up on things. Waiting weeks for repairs due to no follow-up is ridiculous. It's even more ridiculous when the customer follows up asking why there has been no communication and the response is attempting to place blame on the customer and then you just saying "I don't know why" when called out. A simple apology and promise to get better would... read more

Chad Davis 

on Google

a year ago

I used to do business with Luke's and was very satisfied until the past year or so. I am now moving on to a different company due to them not knowing how to return phone calls or follow-up on things. Waiting weeks for repairs due to no follow-up is ridiculous. It's even more ridiculous when the customer follows up asking why there has been no communication and the response is attempting to place blame on the customer and then you just saying "I don't know why" when called out. A simple apology and promise to get better would... read more