Luggage To Ship

Theresa J. 

on Birdeye

10 months ago

"I chose Luggage To Ship to transport my items from Texas to Maryland after losing my dad, trusting them with some of my most precious belongings. Unfortunately, this turned out to be a terrible decision. My package arrived missing several items, many of which were sentimental and irreplaceable. I followed their packing instructions precisely, but when I filed a claim, I was given the runaround for over 90 days, far exceeding their claim resolution timeline. Finally, they denied my claim, blaming improper packaging accordin... read more

Jessica B. 

on Birdeye

4 years ago

I booked with Luggage to Ship (LTS) to send suitcases internationally from the US. When I arrived at Fedex to drop off my suitcases, I was advised I had not been sent the correct documentation from LTS. I called them and could barely hear the person on the other end of the phone. I was advised they would send the appropriate documentation within 30 minutes. At the 30 minute mark, I had still not received anything, so I called back and they wouldn't pick up - I called over 20 times over the next hour with no answer. When they... read more

tiffany n. 

on Birdeye

4 years ago

NOBODY use this company! Not only did they MOVE my stuff into a smaller box WITHOUT MY PERMISSION which caused my beloved model pirate ship to break into 3 pieces, they also LOST my wand in the process as well as a whole other SUITCASE and BROKE my unicorn book ends and carousel horse figurine. ALL of which are non replaceable! DO NOT TRUST THEM! They say one thing and do another! They tell you all of your things are insured for $500 if they are lost or damaged and then turn around and tell you they only insure up to $500. ... read more

Miguel R. 

on Birdeye

4 years ago

I shipped our luggage with Luggage to Ship to Austria from NY. The luggage was stopped in customs still not sure for what reason. They did nothing, absolutely nothing, to help with the situation although me and my family had no clothes for a week. They told us to contact Fedex to find out the reason, which we did, and Fedex told us to contact customs. We went in circles for countless hours for a week trying to find out who had our luggage, if Fedex or Customs, and what the issue was. Finally someone at customs asked for a co... read more