LRS Rochester Transfer Station

Shawna Bowman 

on Google

a week ago

We’ve had a very disappointing experience with this company. Instead of working with us to resolve problems, they’ve shown poor professionalism and made horrible, judgmental comments about the clients we serve. Their lack of respect and unwillingness to collaborate makes it clear they don’t value their customers or the communities they impact. This experience has been so awful I cancelled my home service as well. We I would strongly caution others against using this company if you’re looking for respectful, reliable service.... read more

Tara Callahan 

on Google

a week ago

We have had terrible service with them, the big dumpsters we have get destroyed and our locks get broke by the careless employees. Any time we try to call them, you cannot get any type of communication or service. We run a business and there employees have made rude nasty comments about our clients, it’s just sad to see how a company can continue with the service they give out 

Alex Hurlebaus 

on Google

a week ago

Awful service, and no customer service. Our experience with this company from the GM, David, all the way down the chain has been utterly atrocious. Hateful comments have been made to the staff at my business about the individuals we serve, and when we sought to move on from this company we were told by David that his company wouldn't simply "roll over" and release us from our contract. What a beautiful business model. Not being able to treat a non-profit and the folks it serves with dignity, and then keeping them chained to ... read more

Crystal Gray 

on Google

a week ago

LRS garbage service in Rochester is absolutely unacceptable. As an organization, we rely on consistent and respectful service, but what we have experienced has been the opposite. They are unreliable, often failing to show up when scheduled, and when equipment breaks, it takes far too long to be fixed. What is even more appalling is the behavior and comments made by their staff. They have made rude and demeaning remarks about people experiencing homelessness in our community. This kind of treatment toward a vulnerable and mar... read more

Andy Boysen 

on Google

a week ago

Our experience with LRS has been nothing short of awful. Their customer service is nearly impossible to reach - endless hold times and little to no resolution once you finally get through. The equipment they provide is often damaged, yet they attempt to charge us for repairs that were not our fault. Even worse, staff members have made deeply inappropriate and derogatory comments regarding the vulnerable clients we serve, which is both unprofessional and unacceptable. To top it off, they refuse to honor our request to cancel ... read more