This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Lowe's Home Improvement
- Home Improvements
- Hornell, NY
About this business
Location details
949 NY-36, Hornell, NY, 14843, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
To day i had a great time in your store (1853) the young lady was very helpful Miss Kelly front end. She was great thank y'all. Her rating is # 10. Mr. Al Berwald.
This store is always a ghost town when it comes to staff and customers. This was the second time i went to buy a big ticket item and there was No Help to be able to make the purchase. Last time I was there it was around 2 pn in September of 2025 to come to buy carpet for our full home. No one in the florring depatrment to help. Management said to come back in a day or 2. What the heck? Now 2 days ago I went to buy a big BBQ. Again no help. Poor kid left in front of the registers had no clue on how to help and at the customer... read more
Went to Lowes on September 12, 2025 at about 6:15pm. I go to Lowes about two to three times a week and spend about three hundred dollars a week. Most of the employees are very nice. I am 67 years of age. On this date, there was an employee named CAMERON who was standing guard at the self-checkout area. As I was scanning the items, CAMERON came up to me court and began going through my items. When I told him that was an insult, he stated "it is what it is". When I mentioned that next time I would go to Home Depot, CAMERON st... read more
I applied with Lowe's and was actively pursued for employment. I was even offered a position within 30 minutes after my initial in person interview but declined because the hours didn't fit. Even after that, they continued to reach out to me for other opportunities. Everything was moving forward until my background check came back. It showed past drug charges-nothing violent, and nothing within the last 10 years. Within just 5 hours of the report being submitted to Lowe's, I received a blanket email from the corporate office... read more
I bought two GE 12,000 BTU window acs on June 11th. I called the 15th and asked if I could bring one in I purchased last week in the original box to swap for another. I was told yes. I went in the 16th andcwad told it can not be returned due to mishandling! HOW DO YOU MISHANDLE AN ITEM IN THE ORIGINAL BOX? POOR CUSTOMER SERVICE!
Bought a Maytag washer from Lowe's on 5/27/25, and they delivered it on Friday 5/30/25. It broke down this past Monday, 3 days later! Lowe's would not accept a return or refund my money as their policy is within 48 hours (2 days) of delivery and it broke on day 3! Maytag will only repair it and cannot for at least 3-4 weeks due to parts backlog. It seems this washer has a breakdown issue according to the authorized repair service. If they know that, shouldn't Lowe's and Maytag know and either not sell it or take better care ... read more
If I could give zero stars, I absolutely would. The customer service at this Lowe’s location is terrible. I placed an order at a different Lowe’s, but the items had to be fulfilled by this store. Not only did they send me the wrong items, but they went ahead and delivered them anyway—and refused to take them back. Instead, they told me I had to move everything out to the street for pickup, even though it was their mistake. I spoke with the store manager, Brian Mosqurea, who promised multiple times that he would call me back... read more
While visiting your location in Moore ok I had some wood cut up by a young man name Omar I would like everyone to know this young man went above and beyond to cut my wood correctly after doing so he wiped the wood off place in on the cart for me shook my hand and thanked me for coming also I would like everyone to know he was trained very well in safety I observed him getting his safety glasses and ear covering and practicing safety skills be extremely careful and watchful. I am amazed at him for his friendliness and safety ... read more
Over the years I have lost confidence in Lowes but gave them another try with an installed privacy fence order. I did not want to deal with an installer directly if there were any issues. I "assumed" the sales person would handle any issues. Wrong. Lowes has a "customer care" system that inundate you with bot calls and never allows you to speak to the same person. There was all kinds of confusion regarding delivery and pickup. Very long story but this was the worst customer service I have ever experienced. First or... read more
Frequently asked questions about Lowe's Home Improvement
How is Lowe's Home Improvement rated?
Lowe's Home Improvement has a 4.2 star rating with 1,208 reviews.
When is Lowe's Home Improvement open?
Lowe's Home Improvement is closed now. It will open at 6:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com