Lowe's Home Improvement

Brenda E. 

on Birdeye

4 months ago

We remolded our bathroom. I bought a toilet on March 24th. It was installed about 2 weeks ago. It had a leak under the toilet. After many wax rings with no fix, I finally called a plumber because I thought it might be a flange. That was 550 dollars. Then a day or so later it was leaking again.. I called the plumber and he said he thinks its the toilet. Put in new toilet and no leak. So I do a online return. it said take it to Lowes and show this bar code. I go to the store they were rude and said we don't take that back, tha... read more

Belinda J. 

on Birdeye

5 years ago

Bought a refrigerator with the service contract about 3yrs ago, long story short, the icemaker broke, to date we are still waiting for a part. I wish that I had known that my husband had gotten frustrated and stopped trying. Needless to say they did not follow up and when I spoke to my husband about it he said the last he heard they were still waiting for the part and 3yrs later we have a refrigerator with no icemaker. 

Robyn A. 

on Birdeye

6 years ago

ABSOLUTELY DISGUSTED with their customer service. Ordered an appliance 4/8 and told it would arrive about 2-5 weeks. Called frequently to check on the item's order status and was told eventually it would arrive, that they would flag it for us when it arrived as it's in high demand. Called 5/12 to check on status and they said check back later today or next day to see if it's in. I received a phone call at 7:00 a.m. this morning from Lowe's that the item had arrived and they would have it for us when we went to pick it up. W... read more