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Lovesac
- Retail
- Bethesda, MD
About this business
Location details
7101 Democracy Blvd #2418, #2418, Bethesda, MD, 20817, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I spent $12,000 on a LoveSac couch in August with an estimated delivery time of 8–10 weeks. What followed was months of delays, mistakes, and a complete lack of accountability from customer service. It’s mid January and I still don’t have a full couch. What I learned about LoveSac Customer Service: They make their vendor problems your problems. There was an issue in November with the current mfr in China stopping the use of my fabric and the company had to find a new vendor, no eta, no way to contact the vendor by phone/ ema... read more
I called this location less than an hour before close. Eli answered the phone and I asked him a question about how to turn my two couches into a sectional. He was very friendly, professional, knowledgeable, very helpful and on top of it, he was also funny! Thank you so much for helping me and being such a star employee!
My wife and I were so happy we bought our Lovesac in-store at Montgomery Mall! While the website is helpful and packed with information, nothing compares to the in-person support we received from Sharleta. She was incredibly patient with all our questions and genuinely informative at every step. What really stood out was Sharleta’s customer service. She never pressured us to buy a bigger couch or go for the most expensive fabric. Instead, she guided us through every detail, from playing with the magnetic blocks to feeling al... read more
This has been the most delightful overall experience shopping I have have ever had. Everyone in the Montgomery Mall location is extremely helpful, friendly and. Happy to assist with a special shout out to the manager, Rosa! If you in the market for a new sectional, I highly recommend you go there!
Frequently asked questions about Lovesac
How is Lovesac rated?
Lovesac has a 4.6 star rating with 97 reviews.
When is Lovesac open?
Lovesac is closed now. It will open at 10:00 a.m.
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