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Lovesac
- Retail
- Las Vegas, NV
About this business
Location details
2120 Festival Plaza Dr, Las Vegas, NV, 89135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Not happy at all. Extra pieces and no knowledge Qand no one to assemble this 12,000 dollars worth of couches with stereo sun woofer, sound bar, recliners and storage in it.
Disappointing $11K LoveSac Experience: Poor Customer Service and Quality Control As a customer who invested $11,000 in a LoveSac sectional, I feel compelled to share my deeply disappointing experience with their customer service and quality control, particularly at the Summerlin location. The Major Issues: Wrong Product Delivery: They delivered incorrect cushions for our expensive sectional couch, a basic error that should never happen at this price point. Burdensome Resolution Process: - We must completely dismantle the cou... read more
Cool couch, but the assembly is ridiculous. That is NOT mentioned. Several thousand dollars and over 12 hours of assembly. Total scam. Everything was awesome until they pulled the wool over our eyes. 23 boxes, heavy, and to get the fabric on? CMON. Total scam. If it arrived assembled I would give 5 stars. I feel like I bought a used car and it blew up as I pulled off the lot and they just laughed at me. I am about to drop it all back off at the Summerlin NV store and just reverse the charge on the card. VERY DISAPPOINTING.
The salesperson Sotmo was very friendly and knowledgeable. She didn't pressure me and showed me how the pieces go together and did the Stealth demo for me.
The salesperson Sotmo was very friendly and knowledgeable. She didn't pressure me and showed me how the pieces go together and did the Stealth demo for me.
Frequently asked questions about Lovesac
How is Lovesac rated?
Lovesac has a 4.6 star rating with 172 reviews.
When is Lovesac open?
Lovesac is open now. It will close at 9:00 p.m.
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