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6190 IN-109, Knightstown, IN, 46148, United States
Get directionsUnfortunately, my experience with this shop was disappointing. The customer service and communication fell below the professional standards I expected. I left feeling that my time and money had not been well spent, and the experience caused unnecessary frustration. Based on my visit, the shop’s 2.2-star rating is understandable. Significant changes in customer service and professionalism would be needed before I could consider returning or recommending this shop.
I checked in for an oil change at 1:00 PM and gave the staff my phone number. They told me the wait would be 3 to 4 hours. After waiting 4 hours, I went back to ask why I hadn’t been called. They claimed they had called me, but I never received any phone call. I checked in again, confirmed my phone number, and even had them call it to make sure it was correct. They then told me it would take another 2 to 3 hours. I waited another4 hours, and when I went back again, they told me they would “try” to do it today. In the end, af... read more
If you want to waste your time, come to this place. The service is terrible. I arrived at 3:00 PM because of an air leak, and there were only two trucks ahead of me. By 9:00 PM, they finally had me pull the truck into the shop, but they didn’t do anything to it. Then, at 10:30 PM, they told me the mechanic who handles air leaks wouldn’t be back until the next day. In the end, I wasted an entire day there. The following morning, I went to an independent repair shop where I received excellent service. I do not recommend this p... read more
They told me 2h of wait, I waited 5 hours and still didn’t get help
Love's Truck Care has a 2.1 star rating with 38 reviews.
Love's Truck Care is open now. It is open 24/7.
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