Lotuff Leather

Alex Breslin 

on Google

3 weeks ago

I ordered a bag a couple months ago and returned it due to it's size. After Lotuff received the bag, they confirmed this and said they would refund my money. Weeks went by and customer service stopped responding and I never received a refund. I called repeatedly and nothing. I ended up having to file a claim with my bank to get the money refunded. Reading the other reviews, it seems like this is how Lotuff conducts business. I just wish I had read them before my purchase. What a horrible company. 

Tyler Rockwell 

on Google

a month ago

The weekender bag is hands down the best duffle I’ve owned. They had amazing in person customer service (Izzy). 

Carolyn West 

on Google

4 months ago

I bought a beautiful bag that came with the wrong strap. Their customer service is beyond horrible. First they tried to tell me that I had to buy the correct strap - that strap that it's pictured with on the website. It took screen shots sent to them before they agreed to give me the correct strap BUT I needed to mail the bag and the incorrect strap back to them. After having the bag for 3 months a loop on the strap came unraveled. Sent a message through the website for a repair. No response. Emailed them and the same inept ... read more

cheryl graham 

on Google

7 months ago

I too would give less than one star if able. My family and I were loyal supporters of this local leather goods company. In the past, when things needed to be repaired, they were completed in a timely manner. The products were beautifully refurbished and mailed back out to us. However , recently I had one of their weekender bags where all of the rivets had come off, and the straps were falling off so I called them and got their answering machine where they stated that they would call return the call promptly. I therefore left... read more

Timothy Clement 

on Google

8 months ago

Nice product soured by terrible customer service. I won’t go i to all the details here but dealing with their customer service on a return has been a terrible experience. New, unused item returned per their return policy very shortly after arrival. Lots of “we’re sorry” emails but no action after about a month. It’s a shame because their products are well made.