This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Lotuff Leather
- Manufacturing
- Providence, RI
About this business
Location details
1 Sims Ave, #101, Providence, RI, 02909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a beautiful bag that came with the wrong strap. Their customer service is beyond horrible. First they tried to tell me that I had to buy the correct strap - that strap that it's pictured with on the website. It took screen shots sent to them before they agreed to give me the correct strap BUT I needed to mail the bag and the incorrect strap back to them. After having the bag for 3 months a loop on the strap came unraveled. Sent a message through the website for a repair. No response. Emailed them and the same inept ... read more
I too would give less than one star if able. My family and I were loyal supporters of this local leather goods company. In the past, when things needed to be repaired, they were completed in a timely manner. The products were beautifully refurbished and mailed back out to us. However , recently I had one of their weekender bags where all of the rivets had come off, and the straps were falling off so I called them and got their answering machine where they stated that they would call return the call promptly. I therefore left... read more
Nice product soured by terrible customer service. I won’t go i to all the details here but dealing with their customer service on a return has been a terrible experience. New, unused item returned per their return policy very shortly after arrival. Lots of “we’re sorry” emails but no action after about a month. It’s a shame because their products are well made.
I'd give less than one star if possible. I bought a bag from them in April and it started falling apart a few months in. I left a review about it in their website and found out that they had deleted it. When I reached out to them about it, they apologized and offered to repair my bag. I sent it in 6( weeks ago and I've received no communication about it despite emails and phone calls. I finally asked them for a refund- the only phone call they actually responded to. And they said they'd process it. Plot twist (not really), t... read more
Horrible customer service. Ordered a custom piece it was “lost” after several months and many inquires that went ignored. Finally I had to dispute the charges. Instead, go with Lotuff’s competitor (and former partner) Frank Clegg. His stuff is outstanding and the customer service is top notch.
Frequently asked questions about Lotuff Leather
How is Lotuff Leather rated?
Lotuff Leather has a 2.1 star rating with 15 reviews.
When is Lotuff Leather open?
Lotuff Leather is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com