Lone Star Relocation Services Inc

Patsy M. 

on Birdeye

3 years ago

DO NOT HIRE! We had no choice but to deal with these guys (we acquired services from International Sea & Air Shipping who hired these people). So here is why you shouldn’t hire them, 1. Upon arrival you could tell the crew was very unprofessional by their demeaner, 2. They did not handle our items with care (who flips a TV as if they are doing a cross fit workout and flipping one of those huge tires?), 3. If you are shipping internationally, the inventory list/manifest was not detailed at all (which we later paid for, seriou... read more

Arrin White 

on Facebook

4 years ago

I had 4 large boxes of sneakers, that I prepackaged myself and sealed. I just received my stuff yesterday and guess what? My tape had been cut and all my boxes had been opened and they stole over 20 pairs of expensive sneakers. I called them to try and start my claim and they just kept putting me on hold and lying. They transferred me to the “claims office” where someone just picked up the phone and hung up. This has got to be the worst company you could ever use. They are by far the most dishonest and scheming group of peop... read more

Jasmon Houston 

on Facebook

4 years ago

Lonestar went as far as to steal two pair of shoes when we fed their movers both days during packing and moving and even gave them some of our excess furniture. DO NOT trust them, if they will steal shoes imagine what else they would take. To make matters worse I am a veteran that was just doing a local move from Selma to San Antonio. AVOID THIS COMPANY!! 

Nya Brown 

on Facebook

4 years ago

Where do I begin..One of the guys they grabbed off the street stole my sons Nintendo Switch out of his backpack. Didnt realize it until the next day but remembered my son couldnt find his bag during the move. then suddenly an employee handed it to me out of the blue.. one guy broke a light fixture, busted my sons headboard and refused to admit it even though there was a witness. They busted a hole in the wall of our brand new home and wasnt going to say anything. They rushed and didnt put my sons and our bed together right a... read more

James Howarth 

on Facebook

5 years ago

Almost a year since I filed my claim with them. Will report to BBB and military transportation office. They have sent three inspectors out and I am still waiting....what a joke! 

Brian R. 

on Birdeye

5 years ago

Rushed our move, didn't put everything on the invoice, stole things that they didn't put down, marked EVERYTHING as "chipped, torn, worn" (even the air mattress???) without explaining what those things meant on the invoice trying to hurry out ASAP. They were literally pulling out of the driveway asking me to sign because "they had to go." They knew what they were going to be packing because of the survey prior to the pack date, showed up with plenty of time, and then rushed out anyway. Destroyed a good bit of our stuff in tr... read more

Brian Rhodes 

on Facebook

5 years ago

Rushed our move, didn't put everything on the invoice, stole things that they didn't put down, marked EVERYTHING as "chipped, torn, worn" (even the air mattress???) without explaining what those things meant on the invoice trying to hurry out ASAP. They were literally pulling out of the driveway asking me to sign because "they had to go." They knew what they were going to be packing because of the survey prior to the pack date, showed up with plenty of time, and then rushed out anyway. Destroyed a good bit of our stuff in tr... read more