L'OCCITANE EN PROVENCE

D R 

on Google

2 months ago

I absolutely love this store and the experience every time I visit. I’m always greeted with a warm smile and genuine welcome - now even by name, which really speaks to how well they care for their loyal customers. Dooman is such a pleasure to work with and one of the main reasons I prefer shopping in-store. She is outstanding in the way she connects with customers, and her knowledge and passion for the products truly stand out. It’s clear Dooman takes great pride in the L’Occitane brand. She consistently makes thoughtful rec... read more

JEREMY JULIA 

on Google

2 months ago

I've been to this store multiple times when busy for the holidays and also on more quiet days. Everytime I've gone I've been more than thoroughly satisfied with not only the products but mostly the customer service at this location. They are always highly attentive, from simple talk like how are you, to more complicated matters such as questions and recommendations. The store manager dooman is always very nice and welcoming which explains why she's in that position and partly why the rest of the employees are always so kind ... read more

Norah B13 

on Google

5 months ago

The product is wonderful but in this specific location the customer service is terrible. Beyond terrible. Rude and arrogant. Never go there again, company put more attention about the people who's in charge of each store. 

D S 

on Google

11 months ago

What a wonderful store. I was helped by Joyce, who was so patient, and bought a few hand creams for myself and a friend. Both staff members were very friendly and helpful and I’ve never received a purchase packaged as thoughtfully as this one was; I still smell the verbena sprayed on the paper and think that’s such a nice gesture. 

James W 

on Google

a year ago

This morning I came to L'Occitane at 10:10am and was told that they don't open until 11am. I showed the employee, Jeremiah, the website that clearly states that they are supposed to open at 10am. He apologized and I left feeling frustrated. However, upon my return this afternoon, Jeremiah apologized for the inconvenience again and I got a small gift with my purchase to compensate. I feel much better. But their IT department still needs to adjust their shop opening time on their website to match.