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L'OCCITANE EN PROVENCE
- Beauty
- Livermore, CA
About this business
L'OCCITANE produces beauty products from advanced face care, fine fragrances, bath, body, haircare, men's grooming and home and lifestyle products. Famed around the world for their unique textures, these products have delicious scents and beautiful packaging. What's more, L'OCCITANE products are made with the finest natural ingredients, sourced ethically and sustainably from local producers at the heart of Provence. Today the beautiful sensorial textures of the products have earned the brands prestigious awards and many loya... read more
Location details
2774 Livermore Outlets Dr, Livermore, CA, 94551, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Terrible customer service!
December 24, 2024, at 3pm. waitress was preventing customer from browsing, she was just standing in front of a display shelf, no matter how I tried to reach out to that area, she refused to move away, and then she walk away and talked to another waitress with Cantonese in another area which I was brwosing, I can't even move.
December 24, 2024, at 3pm. waitress was preventing customer from browsing, she was just standing in front of a display shelf, no matter how I tried to reach out to that area, she refused to move away, and then she walk away and talked to another waitress with Cantonese in another area which I was brwosing, I can't even move.
Worse customer service, this place had a sink but they have no soap as tester only lotion, when asked if there was the soap tester they actually said they purposely removed it to not have people wash their hands. And they insinuated that the customers would come in just to wash hands and say they’re not a bathroom. Rude lady making customers feel uncomfortable. Ridiculous behavior to tell the customer that they need to go to the restroom around the corner when the ocustomer wants to buy soap at their store..
I had a pleasant experience with the friendly and helpful staff when purchasing items; However, I was not informed that all items marked with 'Outlet Price' are FINAL SALE because "Outlet Price" items are not "Full Price" items. I only discovered this policy when I attempted to return them 2days after the purchase with items brand new and unopened. This lack of communication is misleading and disappointing. Clear communication of refund policies at the time of purchase is crucial for customer satisfaction
Frequently asked questions about L'OCCITANE EN PROVENCE
How is L'OCCITANE EN PROVENCE rated?
L'OCCITANE EN PROVENCE has a 4 star rating with 67 reviews.
When is L'OCCITANE EN PROVENCE open?
L'OCCITANE EN PROVENCE is open now. It will close at 8:00 p.m.
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