L'OCCITANE EN PROVENCE

D L 

on Google

5 months ago

Terrible customer service! 

C 

on Google

9 months ago

December 24, 2024, at 3pm. waitress was preventing customer from browsing, she was just standing in front of a display shelf, no matter how I tried to reach out to that area, she refused to move away, and then she walk away and talked to another waitress with Cantonese in another area which I was brwosing, I can't even move. 

Vincy H 

on Google

9 months ago

December 24, 2024, at 3pm. waitress was preventing customer from browsing, she was just standing in front of a display shelf, no matter how I tried to reach out to that area, she refused to move away, and then she walk away and talked to another waitress with Cantonese in another area which I was brwosing, I can't even move. 

Benny Yang 

on Google

a year ago

Worse customer service, this place had a sink but they have no soap as tester only lotion, when asked if there was the soap tester they actually said they purposely removed it to not have people wash their hands. And they insinuated that the customers would come in just to wash hands and say they’re not a bathroom. Rude lady making customers feel uncomfortable. Ridiculous behavior to tell the customer that they need to go to the restroom around the corner when the ocustomer wants to buy soap at their store.. 

Kitty Chang 

on Google

a year ago

I had a pleasant experience with the friendly and helpful staff when purchasing items; However, I was not informed that all items marked with 'Outlet Price' are FINAL SALE because "Outlet Price" items are not "Full Price" items. I only discovered this policy when I attempted to return them 2days after the purchase with items brand new and unopened. This lack of communication is misleading and disappointing. Clear communication of refund policies at the time of purchase is crucial for customer satisfaction