Lighthouse Neurofeedback and Behavior Analysis

Rebekka S 

on Google

2 weeks ago

Please reevaluate your billing department. Each conversation I’ve had with Frankie has been rude and condescending. In May when our insurance changed I notified our child’s therapist and then immediately notified billing to correct this by phone and by email with confirmation over the phone that he received the new insurance and then my child was still covered for services. Now fast forward to July I got a call from Frankie in billing that I never notified Lighthouse of change in insurance and quoted that I had an insurance ... read more

Joanna Vosbury 

on Google

a month ago

My son has been receiving services through this organization for the past four years during that time, he has been assigned numerous Therapist due to frequent staff turnover. Well, we understand that employment changes happen. The ongoing pattern of therapists leaving has had a significant impact on my son. Therapy is built and trust, consistency and strong therapeutic relationships. Each time my son becomes comfortable with a therapist to develop a meaningful connection, that Therapist leaves, forcing him to start over with... read more

Javier Moreno 

on Google

2 months ago

As other have shared, they are rude, condescending and uncaring. I’m not sure how they continue to be in business. They have many self imposed restrictions and are incredibly rude when communicating them. I’m a bit shocked they are “therapists” as they seem to lack basic empathy and communication skills. Do not recommend 

Deb Clark 

on Google

7 months ago

Tried getting my kiddo services and this company refused us service because my son is in foster care!!! I was told by the time an RBT would be available, my kiddo would go back to his mom so we were not worth startIng! I wish Hopelight was still in business because we were with them for 7 years. Rude, condescending and very offensive 

Joseph B 

on Google

4 years ago

We came to Lighthouse after a disastrous experience with another provider; being on Medicaid, I did not have high hopes but had few options. However, in just a few months we saw positive changes in behavior that kept increasing. As a parent, especially one watching their child spiral and having limited resources and ability to stop it, seeing my kid improve and overcome his issues he had for so long was a miracle. We met so many therapists that tried to fit our kids into a diagnosis and therapy box, but the staff at Lighthou... read more