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Light Side Floats
- Wellness
- Frederick, MD
About this business
Location details
8420 Gas House Pike ste d, Frederick, MD, 21701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 4:00 p.m. |
I genuinely wonder if the person who runs this place died or something. I've always had good experiences in the past, but I booked a float for my cousin and I while she was visiting over Memorial Day weekend, and we showed up 15 minutes before our time, but the door was locked. We waited and tried the door and tried calling multiple times until it was 20 minutes past our appointment time, and no luck. I tried calling multiple times over the next week to see what happened, left multiple voicemails, and never heard back.
No one answers the phone, returns my calls, or answers my emails. I’m very disappointed at this lack of communication. I’m just trying to book my first float. The voicemail says “I will try to call you back.” Not so far.
Lightside Float is great once you are there. They do not answer their phone, return messages, or reply to emails. I have gift certificates I need to use and it will not let me login to schedule an appointment. I live in Baltimore so I can not pop in to get help. If anyone from Lightside Float is reading this please respond to my messages.
**NO COMMUNICATION**. I attempted to call over 10 different times over the course of a week, no answer. I left 5 different voicemails, no return call. I emailed twice, no response. I messaged on social media, no response. And then, literally the day before my scheduled appointments, I receive cancellation notices ....and guess what, they don't do refunds. So this business literally just stole nearly $200. Why was I trying to call them? I just wanted to adjust my time slots, that's it.
I really enjoyed the experience itself, but customer service for the membership has been extremely difficult to navigate. I have not received responses to emails or calls. In May 2025, I requested to pause my membership due to a tattoo. I emailed and received no response, then called twice requesting a call back to confirm. I was still charged on June 2, July 2, and August 2. At that point, I removed my credit card from the online system. In October, after returning for a float for the first time since my tattoo, I experienc... read more
Frequently asked questions about Light Side Floats
How is Light Side Floats rated?
Light Side Floats has a 4.7 star rating with 128 reviews.
When is Light Side Floats open?
Light Side Floats is closed now. It will open tomorrow at 9:00 a.m.
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