LifeBrite Laboratories

Ernie Chavez 

on Google

2 years ago

DO NOT USE THEM. I got a covid test with them and then I found out by my insurance that they were out of network. Then I get a call from collations saying I have an outstanding bill that I did not pay. They never sent me a bill and they said I should have gave them a call but how am I supposed to know to give them a call if I did not receive a bill or any kind of notification that something is due. Then they told me its not their fault if i did not get a bill and that after 30 days it goes straight to collations. I have neve... read more

Samantha Katz 

on Google

2 years ago

I did have a positive (good) experience with this company at the beginning of the year when my family of five needed testing done due to a known exposure. I did NOT have a positive experience with the billing process. I never received a bill until I called and asked for one, and although I paid for these five tests 1.5 months ago and can provide receipts from LifeBrite documenting this somehow they still thought to send me to collections for "nonpayment". Yay for having to deal with something that shouldn't be happening, rig... read more

Samantha Katz 

on Google

2 years ago

UPDATE: this got even better, yay! I was called about a collection on a Friday, provided proof of payment that day, received confirmation the following Monday that LifeBrite confirmed they made a mistake, and then two weeks later my husband and I received written notifications from the collections agency that LifeBrite had only confirmed one of the five accounts was submitted in error. So again the onus is now on us to document that their record-keeping system is flawed. While I expect this issue to soon be resolved, I HIGHL... read more

Samantha Katz 

on Google

2 years ago

I did have a positive (good) experience with this company at the beginning of the year when my family of five needed testing done due to a known exposure. I did NOT have a positive experience with the billing process. I never received a bill until I called and asked for one, and although I paid for these five tests 1.5 months ago and can provide receipts from LifeBrite documenting this somehow they still thought to send me to collections for "nonpayment". Yay for having to deal with something that shouldn't be happening, rig... read more

jamario harden 

on Google

2 years ago

Life bright has overcharged my family for Covid-19 testing. Specifically, they overcharged my insurance company and want us to pay $400 for Covid tests. We’ve had several (as most people have) and have never been requested to pay for the lab results. We didn’t know they were “out of network” and suddenly they’re telling us about their policy for payment. We didn’t know our normal testing site used them when we got the tests, and as far as we know they haven’t since. They’re trying to profit off of a pandemic and peoples fear... read more