Life Time

CJ R 

on Google

2 days ago

I usually don’t write negative reviews, but I feel this one is necessary. I was working out at Lifetime and had left my towel and phone on the machine while completing four sets. During my last set, my wife asked for help adjusting a seat on another machine. I quickly stepped away for less than a minute to help her, and when I came back, a trainer I believe his name is Bolou confronted me loudly in front of everyone. He kept raising his voice, saying I couldn’t hold a machine and continued talking over me even after I explai... read more

Jess Harris 

on Google

2 days ago

My dad has a membership at this gym where he does yoga to help maintain his Parkinson's disease. I was visiting him from out of state and we thought it would be nice to do a yoga class together. I showed up with my yoga mat and water like I would have done at my home studio. The woman at the front desk produced a tablet to sign me in, but because I didn't have my ID on me, she said I couldn't come in. The next day, I brought my ID. The man at the desk told me I couldn't come in unless I downloaded the LifeTime app. The class... read more

Tasha Powers 

on Google

a week ago

For 220$ WHAT. Customer service is horrible. I called about my lost water bottle at 6 am. No one picked up. Called at 10 and they said they could not check because it was too long since I had been at the gym even though I left a message at 6 am. Now I most likely lost my expensive water bottle at a place I pay way too much for because no one will check if it is at the gym. I have to be there in person? Now they also let the massage chairs free to anyone without a reservation. With someone with a back injury having to wait an... read more

Vitória Vendramin 

on Google

2 weeks ago

I am writing to express my dissatisfaction with the recent changes to the Normatec sessions. The experience, unfortunately, has become increasingly frustrating and far below the standard expected for the membership cost we pay. Previously, online reservations ensured a reliable and efficient experience: spots were honored, equipment was prepared, and staff were available for assistance. Since the change to a self-service model, however, the process has been confusing and inconvenient. • Lack of communication: I was never not... read more