Liberty Mutual Insurance

Emma Roderick 

on Google

3 years ago

I had Liberty Mutual for over a decade, with few issues. However, after over a decade of making payments without a problem, I got a non-renewal notice in the mail "based on a review of your recent record." The notice cited 4 incidents over the past 3 years -- 3 of which were clearly not my fault (flat tire, towing after car broke down, windshield glass repair), and the 4th of which involved damage to my vehicle that LM did not pay a cent for, as I didn't have collision coverage. I attempted to appeal the non-renewal by calli... read more

eli yousef 

on Google

4 years ago

Terrible agency . They have no urgency in helping their customers . It's extremely painful to get ahold of anybody here . When you do , they are basically helpless in terms of faxing out information to dealerships due to departmental issues . The people on the phone have nothing todo with the people sending out information that might be needed for registration purposes or proof of insurance . In otherwords they will send it when they feel like it . They will tell you they are going to send it then not send it . Just terrible... read more