Lia Toyota Rockland Auto Repair and Service Center

Anthony Russo 

on Google

2 weeks ago

As a 20-year Lia Toyota customer, I was incredibly loyal to my longtime service advisor, Ralph Russo. When I arrived for service in July 2026 and found out Ralph was gone after a decade of working together, my wife and I were honestly full of anxiety about transitioning to someone new.Thankfully, our new Service Advisor, Karen Carrillo, completely erased our worries. Karen is an absolute professional. From the moment we walked into the service drive, she treated us like her top priority. She is patient, clear, and a master o... read more

Pedro Garcia 

on Google

3 weeks ago

Great service 

Mark Svechin 

on Google

3 weeks ago

Scheduling service is easy. When I came in, the service advisor was prompt and courteous. Unfortunately once the 21 point checkup came in, it went down hill. The main issue were my brakes. The price quoted was double from local service centers. Instead of matching local centers, I was told I need a written quote with detailed specs, tax, .. for Lia to match. I decided to take my business to another service center. The "suggested" work still continues because it's scheduled. Not because it's needed. Once I rejected the schedu... read more

David Cenicola 

on Google

a month ago

I contacted Jeremy Scuderi, the fixed operational Director at Lia Toyota, about some issues for a friend’s older car. I was very hopeful after talking with Jeremy and he delivered everything as promised. It’s a new team and things seem like they’re going well. Once again, I received terrific customer service by courteous professionals and both Jeremy and Sergio Lucero, my service advisor, were very friendly and helpful and very responsive to our needs. As for my Corolla, Sergio was excellent to work with last month for routi... read more

Victoria Szerko 

on Google

a month ago

I have been coming to this dealership for close to 10 years. Service was always expensive but prompt and I dealt with competent people. This time all the older guys who knew about cars were gone, replaced by a mostly-young female team. My service rep was Samantha who knew nothing, just a clerk filling out an online form. She was also rude. When I addressed her with a question she didn't even acknowledge me and kept right in looking at her screen. Any questions had to be answered by Jeremy, the floor manager. He was very poli... read more