LHI- Veteran Exams

Bloodrain 81 

on Google

6 months ago

Nurse Practitioner Marlowe was great! She took care of my paperwork and had to review for a short while my symptoms I’ve had over the years. 

S LaNier 

on Google

a year ago

Incompetent and dishonorable. 

kristi 

on Google

a year ago

The Young man at the front desk needs to be retrained in customer service at the very least and heavily educated in General compassion. His ability to discern an emergent situation and act accordingly with patient care and dignity is highly deficient. My father who is a disabled 89 yo with dementia had an appt at 930. My father had an incontinent bowel issue on the trip there. I called to let them know as their time is valuable also, there was no reassurance that they would try to work us in if we weren't able to get there i... read more

no 

on Google

2 years ago

During my exam, I was treated very poorly and without empathy. I understand this is an exam that is making sure all my claims are correct and also to help defend against people trying to fraud the government, with that being said you can still do this while maintaining a minimum level of professionalism and respect for the patient. Don’t turn the exam into a “us vs you” environment and put the patient into a defensive state. Take time to explain what’s going on and your role in the exam and be honest with your role.