Lexus Of Cairns

Richard Borwick 

on Google

a month ago

We bought a RX500 a year ago. It was a demonstrator model, so it had a little bit of money off, but it was the colour and availability that motivated us. We were told it was immaculate, and it was. It arrived with just one key fob, but we were assured that Lexus delivered them that way nowadays. It turns out that it should have had two keys and the salesman, Robert Nash, had lied to us. I have spent 8 months trying to get Lexus Australia involved but it turns out they simply don't care about their customers. So, word of warn... read more

rizu IMAM 

on Google

3 months ago

I am member of them. 

Jeet Grewal 

on Google

6 months ago

Every year booking a service with Lexus of Cairns is a different challenge . I have never got through to the sale or service department once in 4 years because they never answered the phone. Every time you call phone rings out and system put you through to Toyota. They always take the msg to pass on to Lexus After that you keep waiting for couple days and try again And then you when you decide to book online with the time and day you want they will call you 2 days later to tell you that we will have to reschedule your appoin... read more

Quentin Fletcher 

on Google

a year ago

Severely damaged my car 

Sue Van-cuylenburg 

on Google

a year ago

It would have been a 5 star if assessing just the Lexus employees and their abilities. Hate the decentralised phone system. All aspects of the car service and personnel interaction is amazing, just let down by the sweat shop answering service which doesn’t even seem to be located in Australia, they have an inability to answer any basic questions and it is impossible to get hold of anyone at the service centre or indeed Lexus cairns.