Lex Air Conditioning and Heating Richardson

Carla Curtis 

on Google

4 months ago

Darrell Beal was professional and patient with explaining the state of my unit and what could be done to possibly extend the quality of the unit. He DID NOT SELL!! He educated me on the reasons why for the various maintenance needs and that was appreciated. Biggest thing I appreciated the most was he sat down and showed pictures of my unit and rated which items should be repaired immediately. Key takeaway to other representatives, take a seat and explain patiently and teach…don’t sell.Lex Air hires competent and professional... read more

Peter Quinttus 

on Google

5 months ago

Sean handled our maintenance request. He helped fix our AC issue and helped us install a UV system in our AC unit. Great service! 

Haley D 

on Google

6 months ago

UPDATE: Had the capacitor replaced and have our A/C unit in working condition again. Spoke with manager, Christi Lampkin, who really worked to address our concerns. She was able to offer free start assist kits to fix an over-amping issue with our units and a free year of maintenance/labor to restore our confidence in the equipment and service. Thank you for reaching out and assisting us! ——————————— The new after hours AI phone answering service is disrespectful. We used to be able to reach a real human after hours in an eme... read more

Esther Elliott 

on Google

11 months ago

Blake was super friendly and got us defrosted during the Arctic Freeze in record time. Thank you!! 

Toan Le 

on Google

a year ago

I am very very disappointed about the plumbing scheduling system at this company. I scheduled in advance and they called me on the appointment day yo reschedule my appointment with a reason. Then I rescheduled next week, they called on the appointment day to reschedule me again. They did this twice in a row and never think I am in bad shape with my job when I have to asked my manager to be off on the appointment day and for no reason. They think their job is important and they never think my job is important. They treat me l... read more