LewisGale Medical Center Emergency Room

Bryan Gregory Customer Success 

on Google

5 days ago

Communication from doctors was very poor. Additionally, there was a med student who had very poor communication skills and zero bedside manner. I shared the same feedback with the doc when we left. Care/diagnosis was decent. Med tech took Jodi’s blood and handled the test tubes with bare hands (no gloves). Almost impossible for him to not contaminate it. I will try to attach a picture of that. He also didn’t reconnect her IV drip after taking the blood so we had to get nurse. Felt like a poorly managed, moderately knowledgea... read more

Nikki Craig 

on Google

a week ago

The ER itself is entirely too small. Patients on stretchers bumping into each other, people unable to even move around inside the rooms, and patients feel like they are just a number. Not a person. Traveling nurses who cant answer questions because “ they dont work there”. The patient next door to me had to keep calling out for help and eventually used the bathroom in his pants. It just was not a pleasant experience at all and I wouldn’t want to go there again. I got the medical care I needed I guess, but not impressed. 

Barbara Pleasants 

on Google

a week ago

HIPAA did not seem to be a big concern. I was seen by my ER doctor in the hallway next to 3 other patients and their families. Walls were paper thin and I could hear the patient and her doctor discussing her addiction and previous medical history. I was glad to be seen, but was extremely uncomfortable with the surroundings. I would not go there again if I had a choice. The staff was awesome in making the best of a terrible situation. They were professional and friendly.