LensCrafters

Stelle Nathalie 

on Google

a week ago

I took my time time getting there waited at the front, no one to speak too but once I saw a staff I walked up to them just for me to said I’m late 5minutes and the doctor left while I was waiting on them. Just the audacity to say all that when the appointment was for my daughter. ( they cancelled my appointment without notice or anything) 

Ruomeng Cui 

on Google

a week ago

I live in Livingston and used to go to their Livingston Mall location and was happy with the service. This summer I visited their new location at Shorthills for the first time and the experience was not so great. I ordered prescriptions glasses from LensCrafters and contacts from the doctor’s office. Firstly, no messages or calls were sent to me when my glasses are ready to be picked up- I waited until the promised two-week window has passed to call in and found out that the glasses were already ready to be picked up- for ho... read more

Rafael Rodríguez 

on Google

3 weeks ago

Yesterday I went to pick up my glasses at the Short Hills store, a young lady attended me well and told me that I could sit down and wait for my glasses and she passed the information to another colleague to help me, I had a doubt about the payment and she came out with a super bad character and an attitude like she does not like being asked questions. I am a faithful consumer of her glasses, I have gone to several LensCrafters stores and her as a store they have a variety of styles, so I liked it, but the attitude of the la... read more

Muhammet A 

on Google

a month ago

They fixed my glasses in minutes and it was free. Very nice people 

ebru ertin 

on Google

a month ago

Beautiful new LensCrafters location at Short Hills Mall, but unfortunately the customer service did not match the store. I’m a regular LensCrafters customer and stopped in to try colored contact lenses before deciding which color/brand to order. I completely understand the prescription requirements—the issue was the way everything was communicated. The staff was not very attentive, and their overall attitude made the experience unpleasant. The store was busy, but I still expected a more helpful and welcoming approach, especi... read more