LensCrafters's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

LensCrafters

4.7

About this business

At LensCrafters located at 121 Miracle Mile Dr, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Vision is a precious gift that we are passionate about improving in every way. Your Rochester LensCrafters continues its dedication to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and sun... read more

Location details

121 Miracle Mile Dr, Brighton, NY, 14623, United States

Get directions
WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.7624 reviews
Select a rating
Billy Boyd's profile image
Billy Boyd 
recommend  Recommended
4 years ago

Dr G and his staff are great!! 

Karen Havens Drew's profile image
Karen Havens Drew 
4 years ago

I paid for my $800 retail glasses on 3/7/2020 & it is 5/14/20.. Nothing lies saying you will mail them & Customer Service does nothing but sends you a link to a survey that says I already took it? numerous chats & emails. 

Shannon Kelley's profile image
Shannon Kelley 
recommend  Recommended
5 years ago

I had a very good experience today. Katelyn Vilasi was wonderful. the gentleman who helped me with my frames (name I did not get) went above and beyond to help. When I went back to pick up my glasses the woman (name I did not get) was very friendly and upbeat with my 4 yr old and she loved it! Good experience with a wonderful staff 😊 

JC Foster's profile image
JC Foster 
5 years ago

Way over priced even with 40% off paid over $450 for one pair of glasses. 

Rhonda Rock's profile image
Rhonda Rock 
recommend  Recommended
5 years ago

great service and staff here 

Mary Kristen's profile image
Mary Kristen 
8 years ago

Review is for the eye exam follow-up and billing, not the retail store. Extremely poor customer service. 

Rebecca Hicks's profile image
Rebecca Hicks 
9 years ago

AMAZING! How can people still waste their time getting glasses from these people. After I told the only person who works there licensed to dispense glasses the vision in one eye was blurry, she advised me I would need a new rx for glasses because they "checked out." Right, my contacts are fine and the left eye is fine but I clearly need a new script. There was another women waiting forever to get help who had returned because her doc said the measurements they took were wrong. Yup, sure sounds like I want to spend more time ... read more

Sharon Shaw Malley's profile image
Sharon Shaw Malley 
9 years ago

Waited forever!!! Told to come back in an hour, which we did. Then we waited an extra 75 minutes!!!! Are you kidding me????? 

Jeff Reed's profile image
Jeff Reed 
12 years ago

Frequently asked questions about LensCrafters

How is LensCrafters rated?

LensCrafters has a 4.7 star rating with 624 reviews. 

When is LensCrafters open?

LensCrafters is open now. It will close at 9:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com