LensCrafters's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

LensCrafters

4.6

About this business

At LensCrafters located at 763 Eastview Mall, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Vision is a precious gift that we are passionate about improving in every way. Your Victor LensCrafters continues its dedication to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and sunglass... read more

Location details

763 Eastview Mall Ste 160, Ste 160, Victor, NY, 14564, United States

Get directions
WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.6760 reviews
Select a rating
Tracey M Hagadone's profile image
Tracey M Hagadone 
recommend  Recommended
6 years ago

I want to thank you all for your amazing customer service today!! You all did a great job. 

Jacquie Kiever's profile image
Jacquie Kiever 
6 years ago

Horrible customer service!! Waited over 20 minutes today no help at all! this wasn't the first time either. You should learn to acknowledge you customers I didn't even get a we'll be with you in a moment. 

Aemo LaBella's profile image
Aemo LaBella 
6 years ago

The retail Joe was super! Dr. Kim was super! Optometrist Joe was super! This was the best experience I've had eyeglass shopping in 18 years! 

Wendie Laurel Croston's profile image
Wendie Laurel Croston 
6 years ago

My anti reflective coating is failing on my $500.00 plus glasses. They are just over 2 years old. Spider web bubbling happening everywhere. I have always had the anti reflective coating on my lenses and have never had this problem with lenses from other companies. Stopped in tonight and there is NOTHING they will do. I will never shop at LensCrafters again. 

Terry Williams's profile image
Terry Williams 
7 years ago
Gina Papaleo Lazarus's profile image
Gina Papaleo Lazarus 
8 years ago

I've always been a customer but today I had awful customer service. I waited at least 45 minutes just to be seen. They skipped me to help someone they knew too. Once they finally helped me & finished my order, another 20 minutes. They tell me I can't get my sunglasses today. Corporate has chosen certain glasses/sunglasses to be fitted elsewhere. That I have to come back a week later to get my sunglasses. So much for their glasses done at least with in an hour service. They didn't even offer to clean my regular glasses after ... read more

Natalia LeMoyne Hernandez's profile image
Natalia LeMoyne Hernandez 
10 years ago

Outstanding customer service and very knowledgeable staff. I recommend highly! 

Frequently asked questions about LensCrafters

How is LensCrafters rated?

LensCrafters has a 4.6 star rating with 760 reviews. 

When is LensCrafters open?

LensCrafters is closed now. It will open at 10:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com