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Lennox
- Manufacturing
- Bristol, PA
About this business
Location details
1414 Radcliffe St, Bristol, PA, 19007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am extremely disappointed with my experience with Lenox. I placed an order in mid-December for a personalized holiday ornament. The order was marked as delivered on January 5th, but the package never arrived. That alone was frustrating, but what followed was even worse. Getting in touch with customer service is nearly impossible. I emailed daily and received no responses. Their website chat feature almost always shows as unavailable, so I was genuinely shocked when I finally managed to connect with a live agent. Unfortunat... read more
I ordered a Baby's First Christmas ornament at the end of November which was in-stock and received an order confirmation. After 2.5 weeks of no update drom them I followeed up via their online chat contact us feature. I received no response. The chat feature on their website is a feel good as it has always said "not available" when I check during their business hours. I followed up via the original order confirmation email twice a week apart with no response from Lenox's team. Fast forward to today, I was on hold for 1 hour ... read more
If I could give no stars, I would. I placed an order on December 4th and it has never shipped. For weeks, the order has been stuck in “processing.” Your own policy states personalized items take 8–10 business days plus shipping. I am WELL beyond that timeframe. There is no tracking, no ship date, and no explanation beyond the same canned response. After contacting customer service multiple times, a supervisor named Diana told me I cannot be refunded and that I just have to wait, saying “we cannot do anything further at this ... read more
I've been on hold for 45 minutes...and counting
I love Lenox. However, recently ordered some Kate Spade dinnerware. It was for 12 place settings and a handful of extra pieces. Almost half of the pieces came with some sort of noticeable imperfection. I reached out to customer service and they went back and forth with me about what to do. I kept having to talk to a different person each time and they were not the same in their answers or what they wanted me to do. They kept having me send different pictures. It was a waste of time. They were sold out of my pieces, so I coul... read more
Frequently asked questions about Lennox
How is Lennox rated?
Lennox has a 3.3 star rating with 36 reviews.
When is Lennox open?
Lennox is closed now. It will open at 9:00 a.m.
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