Le Bonheur Children's Memphis Pediatrics

Sunset ASMR 

on Google

3 months ago

The front desk staff are cold, dismissive, curt, and seemingly annoyed with interacting with patients. The doctors and staff in the back were great. But I’m not sure if that’s enough to deal with the front desk staff. When you’re going there with your sick baby, the last thing you want is a front desk staff member being shockingly rude. I hope some changes happen sooner rather than later. 

Sierra Paige 

on Google

4 months ago

As some other parents here, the front office staff has been rude and customer service could be better. I continue to go because Dr. Reed is absolutely amazing. Called personally to check on my son after we found out some alarming news. She was so knowledgeable and reassured me everything would be okay. I am so glad she is my son’s pediatrician. 

Nique Jefferson 

on Google

5 months ago

I highly like my daughter’s pediatrician Dr Shenep but recently the women in the front desk have been rude. When calling in Melanie T****** was very dismissive and Paris B**** wasn’t helpful with responding back to emails. A young lady by the name of Bianca was very pleasant and eagerly assisted me. This is a place of business if I’m calling that office I shouldn’t receive attitudes and rudeness off the rip. I understand healthcare is stress but I you’re not willing to assist with general needs PLEASE QUIT! 

dasia shipp 

on Google

6 months ago

The doctors are wonderful but whoever is doing the hiring here needs to vet the nurses at the front desk a tad more carefully. No bedside manner. Rude for absolutely no reason and just full of attitude. Been going here 7 years and never seen anything like it. 

jonathan oats 

on Google

8 months ago

Dr. Reed is great but the front desk staff is horrible. We had to switch pediatricians because my son who was a patient since birth hadn't been seen lately. The attitude and disregard for patient care by the staff is mind blowing.