Lauren Kaplan-Sagal

Consulting Services 

on Google

3 years ago

I am being charged $100 for an appointment which I called and cancelled. At time of cancellation I was told that there won't be any cancellation fees but still I am seeing a charge. Very frustrating! On top of that Summit Health billing is hopeless. It takes about an hour just to speak with a representative and they are not helpful either. First time , the representative put me on hold again. Second time when I called the lady said something about CityMD and Summit health systems not connected. Just hopeless situation. Has t... read more

Migdalia Hernandez 

on Google

3 years ago

My 1st virtual appt I was there 10 mins early and waited for Dr Kaplan for 25 mins. Dr Kaplan was a no show or late. I don't because I left i needed to get back to work. She charged me a cancelation fee $100 and visit. The doctors office called to let me know that i needed to reschedule my appt because i missed my appt. Dr Kaplan How dare you? How can you be so irresponsible? I was there on time for my appt? Where were you? How can you charge me for a service I didn't receive? Is this what you do with all new patients? I hav... read more