Lassen Toyota Service in Albany

Shawn Reddell 

on Google

2 weeks ago

Awful experience every time I go in, call or email. I have called or emailed 3 times asking about a part I would like to order. Each time they say they will get back to me and then I never hear from them again. I even sent a complaint in and they initially contacted me to see if they could help. When I told them the part I was interested in they said they would check and get back to me. Again never to be heard from again. 

melissa moore 

on Google

2 months ago

Just got my brand new rav4 back from being serviced and it is amazing. Michael for the win in the service department. They got the parts and fixed my car super quick and gave me a loaner in the mean time. My clock spring sounds wayyy better. Huge shout out. Thank you for your help 

Ben Tessaro 

on Google

3 months ago

I ordered /requested the long life iridium spark plugs. They sold me the copper core ones which only have a Mike life of 30k miles. I wanted the iridium because they can last 100k miles. Unfortunately I had already installed the copper core ones, and realized they were the wrong ones. Toyota would not accept the return. So I had to but the ones I wanted else where. It was just frustrating because the time of installing the wrong ones, and I was told they were iridium when I bought them. 

Marisa Aptecker 

on Google

3 months ago

I chose this Toyota dealership for Lexus service based on convenience and the assurance that they follow Lexus service standards and maintenance recommendations. Unfortunately, the experience left me without confidence in their intake process, communication, or adherence to Lexus guidelines. I brought my Lexus in specifically because a “service required” dashboard alert appeared and was becoming more persistent. At drop-off, I was clear that this was a diagnostic concern, not a routine oil change. Despite that, the visit was... read more

Julie Flesher 

on Google

4 months ago

I really appreciated the professional approach..they were not trying to make money... just stating the facts about what my Tacoma needs...and mapped out the plan for that.