Lancer Tv & Video

jeff u. 

on Citysearch

9 years ago

If you bring your equipment to Lancer for service you will be hastily greeted by the owner Jim DeGroot. He is an arrogant small old man with a very rude demeanor. He has no phone ethic and certainly no personality. He is what you might call a PRICK! The shop is dingy and dark, kinda like Jims mind. Jim is more concerned with taking your money than offering a word of advice, knowledge or solution. If you question the cost you will get an immature side of Jim. He will start to raise his girly voice and try to intimidate you in... read more

John A. 

on Citysearch

11 years ago

I employed their services on multiple occasions for the same television. They are not customer-friendly. They can be very curt. The last time they "fixed" my set, I had told them on numerous occasions about a secondary symptom being the display light at the bottom of the television not going off ever unless you manually go into the settings every single time you turn on the tv and turn the light to the "off" setting. This is a malfunction because the set obviously should have your setting saved when you turn the set off and ... read more

st1300a4 

on Citysearch

15 years ago

Horrendous Support! – Their technicians have zero clue when it comes to Samsung TVs, their owner refuses to process Samsung warranty claims, and frankly appear to not care about customers unless you are paying the full trip charge. Samsung pays a per call warranty amount for repairs, and apparent Mr. DeGroot doesn't feel that is enough. Stay away from this service company when looking for Samsung warranty claims and ask Samsung to direct you to another service center.