Lakes Electronics

Stephanie H. 

on Citysearch

11 years ago

My Samsung TV Died 4th of July weekend. Having time off from work and kids out of school for the summer I was very frustrated. Luckily I have a SONY flat screen also..... SOOOOO I called Samsung who promptly told me that Lakes would be coming out to check on it. I had some trouble locating my warranty information, upon which Samsung told me my TV was manufactured in MAY so it was out of its 1 year warranty time frame. Of course, it was manufactured, packaged, left the warehouse, arrived at BrandSmart and was sold to me, all ... read more

jerome w. 

on Insider Pages

12 years ago

The truth about Lakes Electronics This is the first review I've ever bothered to write, but I'm so grateful to Dan Whitford and Mike Bavetz at Lakes Electronics and I want everyone to know it. The Samsung French door counter-depth refrigerator I purchased last year has so many flaws that Samsung no longer manufactures it. When I was stonewalled by Samsung, despite an unrepairable, inherent problem with the freezer compartment, Lakes went to bat for me with photographs and phone calls to Samsung. Thanks to Mike and his persis... read more

Cinthia U. 

on Citysearch

13 years ago

samsung tv repair – i had issues with my plasma tv a couple weeks ago and this was the only authorized service center for samsung in my area. i had the tv screen replaced, which i waited for a couple of days until they shipped the part to the technician that was coming to fix my tv. i had to wait a couple days for that, but once the guy came out he worked quickly and was able to explain what had happen to my tv, because the person i set up my appt didnt really know. but great service overall in my opinion. 

Tony C. 

on Insider Pages

13 years ago

Samsung TV repair When my samsung TV started acting up and i called samsung and they told me the probable cuae was the capacitors where bad and told me that there would be a one time no coast replacement. They refered me to Lakes, 

fcruz1 

on Citysearch

13 years ago

Refused to provide warranty service! – This company is a Samsung authorized service repair center. I received a onetime extended warranty repair on my Samsung TV and Samsung selected this company to provide the warranty service. The service manager, Mike Babbid (last name may be incorrect but that is what it sounded like) refused to honor the Samsung warranty, even though Samsung was providing the parts and was paying his company to do the labor per their agreement as a warranty service provider. His explanation; I had anoth... read more

Fred C. 

on Insider Pages

13 years ago

This company refused to provide warranty service This company is a Samsung authorized service repair center. I received a onetime extended warranty repair on my Samsung TV and Samsung selected this company to provide the warranty service. The service manager, Mike Babbid (last name may be incorrect but that is what it sounded like) refused to honor the Samsung warranty, even though Samsung was providing the parts and was paying his company to do the labor per their agreement as a warranty service provider. His explanation; I... read more

Iris P. 

on Insider Pages

13 years ago

Extremely Disappointed Will not honor the factory warrantee even though Samsung informed them that the product is covered. 

jackrisen 

on Citysearch

13 years ago

This place is criminal – I am not a complainer, but this place is criminal. They took advantage of me, replacing parts on my TV four times (at $250 a pop), and the TV would always break again the next day. They of course would not admit the previous replacements were unnecessary and would not refund. I ended up spending $1000 (more than the TV was worth). The customer service is also terrible.. they always say the person you need is out and more than once they cancelled an appointment *I HAD TAKEN OFF WORK FOR* and "forgot" ... read more