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Lake Norman Chrysler Dodge Jeep Ram
- Cornelius, NC
About this business
Location details
20320 Chartown Drive, Cornelius, NC, 28031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
To Bob F****** I have bought all of my cars from Firkins, starting with my very first car, and have only gone to them for years. Recently, I had my Jeep towed in after making an appointment, but when it arrived they refused to accept it and would not even let the tow truck driver drop it off. In addition, my mother has had her vehicle serviced there multiple times and each time there were mistakes. Instead of admitting the errors, they acted as though it was her fault. Because of this history, I believe the refusal to accept... read more
Had the truck for a few weeks and started having issues with it. Now they don’t want to fix it or make it right.
Ran my credit 4+ times after we agreed to run it once. Then said the form they had me fill out to run it once gave them the right to run it 50 times. Then preceded to say that I am too incompetent to read the forms and that my dad should have taught me how to read better. All of this because they wouldn't accept my financing that I was already approved for.
I took my car to the service department due to my car wobbling because I fully expected them to check out my concerns. I had taken it to the ****************** in ************ and the service advisor told me that I just had too much air in my tires. When they did the initial inspection, I was told June 24,2025(through text) that there was residue on the CV axle. I called to check up on it June 27, 2025. I was told my service advisor ******* was busy. I then receive a text message from ******* stating that she had the mechani... read more
I purchased my car from another place down the street and had the worst experience. As soon as I spoke to *** I knew I was in good handles. *** went above and beyond to figure out the issue with my car. And, he did just that. My car is running better than when I bought it. Rod has insured that my next vehicle will be from this dealership! Sorry to hear that you had issues when purchasing your vehicle but all's well that ends well. Glad ****** and the team were able to to assist. Thanks for taking the time to fill out a revie... read more
I brought my vehicle to **** Martin due to two issues: an EPC light causing limp mode and what I suspected was an oil leak, all while I had an extended service contract. After two weeks in total, I was informed that they found no oil leak, contrary to my observations and concerns. A simple inspection on a lift would have revealed the leak I was experiencing since it was visible on the inspection video I got from VW Akron. Additionally, I was presented with an estimate of $4,500 for new piston rings not covered by warranty or... read more
Wish I could give 0 stars. ************** is a joke. Absolutely zero communication from service to customer. Have to call or email multiple times to get any kinda information or response. If you tell them you need it back on a certain day after having your vehicle all week it wont happen. Would not recommend getting service work done here at all. On top the techs miss a lot things that should have been caught during a service. Biggest issue with the service and parts is the massive lack of communication. Still have issues af... read more
I cant possibly give a lower review of the service we received here.We have a 2015 Jeep Patriot and they are the only dealership in the area that can use our specific warranty (I called others with our VIN). With the warranty, we ended up getting most of the repairs covered. However, we still paid about $1,500. They had our car for a month and barely communicated about status.When I asked for more info, *** (our service tech) treated us rudely. She yelled at me and just walked away. Her manager acknowledged how horrible it w... read more
My car was there for six months. I finally got it out and two months later the car is giving me issues again with the same problem. The dealership doesnt wanna take the car back, especially *****, the general manager of the service and parts department all he wants to do is make people pay for everything that they do there when the car is on the warranty he said he doesnt care there is one person thats nice there. His name is ****. He tries to do everything he can But otherwise the dealership is a dump and nasty to people. I... read more
Frequently asked questions about Lake Norman Chrysler Dodge Jeep Ram
How is Lake Norman Chrysler Dodge Jeep Ram rated?
Lake Norman Chrysler Dodge Jeep Ram has a 4.4 star rating with 6,958 reviews.
When is Lake Norman Chrysler Dodge Jeep Ram open?
Lake Norman Chrysler Dodge Jeep Ram is open now. It will close at 8:00 p.m.
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