Lake Cook Auto Wash & Detail

Stephen F. 

on Yellow Pages

12 years ago

I had the complete detail service on my car. They scratched the plastic window on the dashboard. The manager tried to fix it but could not. They took my complaint and said that the owner would get back to me. He did not. After many attempts to get the owner to call back, I found the owner's phone number and called him directly. He denied responsibility saying it was impossible for them to scratch the window. He said it was probable that I did not notice that the scratch was already there. What a load of BS! Be aware of this ... read more

kristen.behrens.33 

on Yellow Pages

13 years ago

Lake CROOK Auto Wash is rude, condescending, and argumentative. My husband bought me a gift card to Lake Cook Auto Wash for my birthday. I was so excited use the gift, and I made an appointment right away for the $156.00 detail. I dropped my car off the night before my appointment, and the next morning, Vick called to tell me that this detail package was a waste of my money, that his guys would not do quality work, and that he was sure that the carpets would not be cleaned properly. However, if I was willing to spend an extr... read more

teacher2727 

on Yellow Pages

14 years ago

I had a Groupon for an interior and exterior car wash for $35. It said it was worth $72 normally so I thought I was getting a good deal. The girl who welcomed me was very polite and helpful. The rest of the staff was not. The first thing I was told was "this groupon isn't going to do you any good." The manager then tried to sell me some sort of clay scrub for $70 extra. When I declined this extra service I was given a hard time about it. When I asked where the waiting room was, I was met with an eye roll. The waiting room wa... read more

steve_v_chicago 

on Yellow Pages

14 years ago

$3.00 wash = $850.00 car repairs!!! The inexpensive $3.00 car wash became incredibly expensive when the rotating felt strips ripped the drivers side mirror off of my door and then repeatedly beat the mirror against my door, and down the side of my truck. $300 for the mirror, and $550 in body repairs and painting of the door and the left side of the bed. Worst of all is the guys attitude when he found out the wash damaged my car; he handed me my mirror and then pointed to the sign regarding their policy and said: that's why w... read more