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Lake Anna Tractor & Hardware
- Automotive
- Mineral, VA
About this business
Location details
4541 Chopping Rd #5156, Mineral, VA, 23117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
No return or exchange policy, just the experience was less than customer service oriented. Just not how I would expect an interaction, assisted until I needed to return and get something else was advised. “ sorry I can’t really take it back to sell again it’s kinda a warranty thing.” Just wouldn’t recommend this place to get tools. Staff do not want to be bothered unless the interaction involves a sale even if they get you the wrong tool for the job.
Changing my review from a prior review. Mark and David went out of their way to resolve my issues after a supplier issue. David worked out a plan gave me the customer service that was beyond expectations. Kudos to the team for turning a bad situation into a great one. If you have issues, ask for Mark (manager).
Do not buy tractors or parts from this store. Customer service is horrible, you wait on hold for long periods of time. They dont follow up or even try to be proactive with the customers on the status of their orders. Especially when they are having supply issues with vendors, which should be even more critical to maintain communication with the customers waiting on parts for months.
Good luck being acknowledged or getting any help with paint.
Frequently asked questions about Lake Anna Tractor & Hardware
How is Lake Anna Tractor & Hardware rated?
Lake Anna Tractor & Hardware has a 4.3 star rating with 158 reviews.
When is Lake Anna Tractor & Hardware open?
Lake Anna Tractor & Hardware is closed now. It will open tomorrow at 8:00 a.m.
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