Laird Noller Automotive, Inc.

Julia H 

on BBB

5 months ago

Our experience AT the dealership was wonderful. Jacob was excellent at answering our questions and helping us out. The problem is the finance department. It has been over a month and we still do not have clear information on when the LOAN is going to be serviced, which means we do not have the information to properly and legally title our vehicle. We have been texted reminders but no calls have been made to us when we have called and left voicemails. This is unprofessional and unacceptable. If you deal with the sales people ... read more

Nathan G 

on BBB

6 months ago

Worst experience I'm still experiencing in purchasing a vehicle. I'm 40 I never been treated like this. Felt like I was being pressured into something I do not want. Didn't even get to test drive or personally inspect vehicle before a $2,500 deposit. ($10,800) - $2500 should be $8,300 for vehicle. Financed for $18,000+ for vehicle I don't have. 09/09/24 2017 Kia Soul Plus. Sent home with no paperwork and loaner vehicle had missing headlight and check engine light on. I work third shift. didn't get vehicle till the 11th. Satu... read more

Keith S 

on BBB

9 months ago

Doesn't deserve any stars, but to get through 1 minus 1 = 0. A trade in gone wrong. Worked out a deal or what I thought was a deal. Finance guy showed me #s which would of been final price. He said it was over $2k over payoff of my trade in. Thought this would do..... never did he show me the "final" price of $34k. He only showed the $28k. If I was shown the $34k end price. The deal wouldn't of happened. When I called to cancel the deal. Cause I haven't picked up the truck. I was told no. I called the finance bank on this tr... read more

Aaron W 

on BBB

a year ago

My brother and I were out car shopping and ended up here. We looked on the lot and saw an F-150 that we really liked and took it for a test drive. The first salesman was respectful and fine, but he was new and not very knowledgeable. When we returned from the test drive we asked what kind of lease deal they could put together on that truck. (We were pretty adamant during the test drive that financing wasn't really what we wanted. The manager came over and asked a bunch of questions about leasing which indicated to me he didn... read more

Scott V 

on BBB

2 years ago

I brought a damaged tire to Laird Noller for warranty replacement and the staff did not know how to open a warranty claim with their vender. They lied to me and said they called the manufacturer and teh tire was not covered under warranty. I called the manufacturer and had a warranty claim opened within 20 minutes. I do not recommend purchasing a vehicle from Laird Noller because they cannot support the customer and clearly have a problem with being honest. 

Audrey B 

on BBB

2 years ago

I bought my car two years ago and immediately discovered an issue with the electrical system that is potentially dangerous, especially that it happens in the rain. I’ve had this car for two years and this issue persists after taking my car in several times the mechanics are unable to figure out what is wrong, and it only re-occurs in the rain. I’ve given them more than opportunity to fix this on top of that they are not honoring my extended warranty contract by providing me with a rental vehicle when my car needs to go in fo... read more