Laird Noller Automotive, Inc.

Kathy W 

on BBB

5 months ago

RUDE, they only cared about the "other" sales items Like their Advantage package,etc. They really talk about that "bird poop protection" and "nitrogen filled tire" $1999 package.. (BTW - you don't have to buy, it is not "already on the car") small print or not.. They have no knowledge of the vehicles in their lot I could not get an inspection report. I finally did get a 3rd party inspection (I paid for) and found out the vehicle 2023 Mazda CX5 (which Carfax report said minor damage) was severely damaged underneath and severe... read more

Kathy W 

on BBB

5 months ago

RUDE, they only cared about the "other" sales items Like their Advantage package,etc. They really talk about that "bird poop protection" and "nitrogen filled tire" $1999 package.. (BTW - you don't have to buy, it is not "already on the car") small print or not.. They have no knowledge of the vehicles in their lot I could not get an inspection report. I finally did get a 3rd party inspection (I paid for) and found out the vehicle 2023 Mazda CX5 (which Carfax report said minor damage) was severely damaged underneath and severe... read more

Michael R 

on BBB

6 months ago

Be AWARE of the additional costs involved with this Dealership.... Obviously there are this "doc" fees, Understandable, a lot of dealers do this They sneak in this "Warranty garbage" NOT Ford Warranty, They mark this what they say, warranty, then marked on sales paper as accessories. The bad, 1) Flat tire a) Could not get rims off. Corroded into the wheel end. 1a) Nitrogen in the tires? Yeah right.... (Part of the warranty package) NOT. Plus, there are general information about Nitrogen air in tires, of which I know for a fa... read more

Michael R 

on BBB

6 months ago

Be AWARE of the additional costs involved with this Dealership.... Obviously there are this "doc" fees, Understandable, a lot of dealers do this They sneak in this "Warranty garbage" NOT Ford Warranty, They mark this what they say, warranty, then marked on sales paper as accessories. The bad, 1) Flat tire a) Could not get rims off. Corroded into the wheel end. 1a) Nitrogen in the tires? Yeah right.... (Part of the warranty package) NOT. Plus, there are general information about Nitrogen air in tires, of which I know for a fa... read more

Jonathan H. 

on BBB

7 months ago

Where do I begin? After 4 months of trying to finalize a contract for my wife's vehicle, I’m currently on hold—again—trying to find someone at this company who knows what’s going on. No one does. They’ve all been fired. And im in my third loaner car from them to this day. If you’re thinking of doing business with this place, turn around and run. This was the most unprofessional, unorganized, and incompetent experience I’ve ever had. My wife and I began the buying process on December 17th, 2024 with Gabe and Jeremy. Gabe wa... read more

Jonathan H. 

on BBB

7 months ago

Where do I begin? After 4 months of trying to finalize a contract for my wife's vehicle, I’m currently on hold—again—trying to find someone at this company who knows what’s going on. No one does. They’ve all been fired. And im in my third loaner car from them to this day. If you’re thinking of doing business with this place, turn around and run. This was the most unprofessional, unorganized, and incompetent experience I’ve ever had. My wife and I began the buying process on December 17th, 2024 with Gabe and Jeremy. Gabe wa... read more

Julia H 

on BBB

a year ago

Our experience AT the dealership was wonderful. Jacob was excellent at answering our questions and helping us out. The problem is the finance department. It has been over a month and we still do not have clear information on when the LOAN is going to be serviced, which means we do not have the information to properly and legally title our vehicle. We have been texted reminders but no calls have been made to us when we have called and left voicemails. This is unprofessional and unacceptable. If you deal with the sales people ... read more

Julia H 

on BBB

a year ago

Our experience AT the dealership was wonderful. Jacob was excellent at answering our questions and helping us out. The problem is the finance department. It has been over a month and we still do not have clear information on when the LOAN is going to be serviced, which means we do not have the information to properly and legally title our vehicle. We have been texted reminders but no calls have been made to us when we have called and left voicemails. This is unprofessional and unacceptable. If you deal with the sales people ... read more

Nathan G 

on BBB

a year ago

Worst experience I'm still experiencing in purchasing a vehicle. I'm 40 I never been treated like this. Felt like I was being pressured into something I do not want. Didn't even get to test drive or personally inspect vehicle before a $2,500 deposit. ($10,800) - $2500 should be $8,300 for vehicle. Financed for $18,000+ for vehicle I don't have. 09/09/24 2017 Kia Soul Plus. Sent home with no paperwork and loaner vehicle had missing headlight and check engine light on. I work third shift. didn't get vehicle till the 11th. Satu... read more