Laboratory Corporation America

Deborah S. 

on Citysearch

12 years ago

Please answer the phone when it rings. Three people working in the office in Colonial Heights, VA today. Not one person would answer the phone. I drove 8 miles to this office for blood work only to find out the order was not faxed over from doctor's office. I had talked to the doctor's office this morning at 10:38 AM. The nurse said she would fax it over. Lab Corp said the order was not faxed over. Had someone answered the phone at the Lab Corp in Colonial Heights, VA today, I would have saved myself gas and time. 

consumerfedup 

on Citysearch

16 years ago

Worse Customer Service. A RIP OFF to consumers. Unreasonable billing/payment arrangements. – I received a bill from LabCorp and phoned to set up payment arrangements. Was told by Customer Service (CS) a payment would be due on 26th of month, would be sent notice. Agreed. Made 1st payment by phone. The next month I received a bill on 10/23. Postmark was 10/22. Payment due 10/26. I called CS to let them know a pymt. would be in mail on 10/24. Requested a change in payment date due to no turnaround time between bill and pymt. d... read more