Kyle Edwards Liberty Mutual Insurance

A W 

on Google

a year ago

I purchased rental insurance a few months ago from Liberty Mutual & wanted to add my auto. Obtained the online quote but it wouldn't allow me to purchase. Called in and realized they don't know if they are going or coming. They transferred me so many times; the call center literally closed but I was still waiting on hold. Then another occasion I tried changing the date for the auto pay, by phone but the agent didn't complete. Processed the payment a few days after the call, and it was a random day that was never agreed to. B... read more

Austin Campbell 

on Google

a year ago

I am getting charged early for my bill, and I am trying to figure out why and no one will answer the phones whatsoever. I have called 10 times within the last 48 hours and it has rang for 7 minutes each with no answer. I will definitely be looking else where for renters insurance because I haven’t even had the service for even a week and I’m already being charged when I’ve paid. Customer service doesn’t answer phones either, waste of time and money don’t even start it. 

Jabari Muhammad 

on Google

2 years ago

I was in a wreck. Hit from behind. The adjuster (Jordan) only offered me 2k. One for lost wages and one for pain and suffering. Sent him receipts and everything he ask for. Even let him speak to my contractor regarding lost wages. Had to see chiropractor for 8 weeks. He flat out lied to me. DONT EVER DO BUSINESS WITH THEM. You get what you pay for. Nothing. 

Xylina Kennedy 

on Google

2 years ago

LIBERTY MUTUAL!!!***** I wish I could put 0 stars. I've been a good paying customer for 2 years and all of a sudden, when my automatic payment came out as it always does instead of $65 they took out $120 something! I've been on the phone with 3 different representatives who keep shooting off numbers like well it increased by 10% here and 7% here. Sorry no, that is an actual 100% markup. It is THEFT. I have had NO wrecks, no claims, and my mother, who's policy was set up at the exact same time by the exact same person with th... read more