This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Kroger Pharmacy
- Healthcare
- Arlington, TN
About this business
Location details
5270 Airline Rd, Arlington, TN, 38002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 1:00 p.m. | |
| Tue | 08:00 a.m. to 1:00 p.m. | |
| Wed | 08:00 a.m. to 1:00 p.m. | |
| Thu | 08:00 a.m. to 1:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 1:00 p.m. | |
| Sun | 09:00 a.m. to 1:00 p.m. |
I arrived at the drive-through window at approximately 8:48 AM. An heavy set black lady with glasses inside the pharmacy area was organizing prescription bags on a shelf and appeared to notice my vehicle but did not acknowledge my presence. After waiting about 2-3 minutes, I rang the drive-through bell and received no response. I waited briefly and rang the bell a second time, believing it might not be functioning, as I have experienced similar issues at this location on prior visits. While waiting, I observed a customer ins... read more
Very poor customer service! I went yesterday evening to get my prescription and was told they have two of the three I need and the other one would be ready tomorrow. Called this morning to see if it was ready and was told with an attitude that it was ordered yesterday and is not ready for today. No one told me that at all the night before. Now I’m stuck having really bad tooth pain from an extraction and no pain medication. I was not informed that they didn’t have the prescriptions and it had to be ordered.
Called in to confirm my prescription was received at 5:09. I was told my the pharmacist it would be ready in 30 minutes. Great! I arrived at the window at 5:49, and was told it would be another 20 minutes, along with the 4 cars ahead. We came back at 6:53. It was not until 7:23 we were greeted. We were seen and blatantly ignored for 30 minutes. As well as received a death stare from Dani when we finally honked. I had my baby in the car sleeping. Give better lead times and you won’t have so many issues.
Horrible mean and nasty people !
As a former pharmacy technician myself, I know things can get busy sometimes. Its not as simple as slapping labels on bottles as some would believe. That being said, the level of customer service is just not there. On more than one occasion myself and/or partner has had to wait at least 15 minutes in the drive thru to even be acknowledged. On the bad days, its 20 minutes in the drive thru without being acknowledged, only to go inside and wait another 5-10 minutes at the counter and not be acknowledged. Sometimes they will ev... read more
Frequently asked questions about Kroger Pharmacy
How is Kroger Pharmacy rated?
Kroger Pharmacy has a 1.5 star rating with 14 reviews.
When is Kroger Pharmacy open?
Kroger Pharmacy is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com