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Kootenay Family Vision Care
- Healthcare
- Cranbrook, BC
About this business
Location details
1311 2 St N #300, Cranbrook, BC, V1C 3L1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 12:30 p.m. 1:30 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 12:30 p.m. 1:30 p.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 12:30 p.m. 1:30 p.m. to 5:00 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
I asked them to email the photo of my eye. Never got it. I brought up a particular concern about my eyes. Wasn't addressed. And then to top it all off, they somehow think it's a good idea to send an automated happy birthday text at 7:45 am on a Sunday.
Optometrist doesn’t communicate to front staff. I’ve come by twice to pick up my contact lens prescription and still don’t have it over a month later. The ladies at the front give the same answer…. “We can try emailing her?”
Personally I wouldn't recommend this place only because of the front-end staff. They definitely don't make you feel welcome and seemed to be very irritated they had to help customers. The Dr i seen was great. He answered all questions and explained everything to me in detail. Because of him, I was going to give the girls another shot to help me purchase my new glasses... well it only took 2 min and I was done dealing with the attitude and pure laziness so I spent my $700 elsewhere.
I’m very disappointed with the receptionist at this business. They come across as unhelpful and easily annoyed when asked even simple questions. Their attitude feels rude and dismissive, and they rarely return phone calls or emails. This kind of customer service drives business away — it makes clients feel unwelcome and undervalued. A more professional and courteous front desk experience would make a huge difference. I bought glasses elsewhere instead.
Phoned 4 times to make appointment. 4th time put on hold. Going elsewhere. Keep this up your business is going to flop. So angry.
Frequently asked questions about Kootenay Family Vision Care
How is Kootenay Family Vision Care rated?
Kootenay Family Vision Care has a 4.2 star rating with 76 reviews.
When is Kootenay Family Vision Care open?
Kootenay Family Vision Care is open now. It will close at 12:30 p.m.
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